Revenues Officer (18 MTH FTC) in London

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together underpins all that we do.

We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

An exciting opportunity has arisen for a Revenues Officer to be part of a high-performing service at Southwark Council. You will be part of a team responsible for dealing with complaints and councillor/MP enquiries regarding Council Tax and Business Rates. The role sits within the Performance & Quality Team, who are responsible for quality assurance, complaints and member enquiries on behalf of Exchequer Services.

What you'll be doing:

• Investigate, resolve and respond to complaints at stage 1 of the Council’s corporate complaints procedure
• Provide support to the Customer Resolution Team in the investigation of stage 2 and Local Government Ombudsman complaints
• Provide clear and concise reports to Members, Councillors and senior management on individual cases as required
• Compile responses to Freedom of Information requests, Subject Access Requests and GDPR requests
• Support with the quality monitoring of transactions and letters within the Revenues Service

From the above varied range of work, you will seek to improve the service to our customers and ultimately make recommendations for improved working procedures where appropriate.

What we're looking for:

• The successful candidate will have excellent communication skills and a comprehensive working knowledge of at least one service area within Revenues.
• You will have good attention to detail and be able to work independently; managing your workload to meet local targets.
• In-depth knowledge of revenues legislation and relevant regulations
• GCSEs (or equivalent experience) including English and Maths
• Strong background in revenues administration, ideally in a delivery-focused role
• Confident communicator with the ability to advise customers clearly and effectively
• Excellent organisational skills with the ability to prioritise and meet deadlines
• Strong IT skills including databases, spreadsheets, and case management systems
• Proven experience dealing with the public in challenging situations
• Ability to analyse complex issues, spot patterns, and resolve problems efficiently

This role is being offered as a secondment/fixed term contract for 18 months. We encourage any internal staff to seek agreement from their substantive line manager before applying. Please note this role requires a satisfactory Disclosure and Barring Service (DBS) check at Basic level.

Employee benefits:

• You'll join a motivated, driven, and supportive team that values each of its members and strives for excellence.
• You'll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough.
• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Agile and flexible working arrangements
• Season ticket and cycle loans
• Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups

Disability Confident (guaranteed interview) scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

Recruitment timetable:

• Closing date: 14th August 2026 at 23:59
• Interview date: week commencing 24th August 2026 (tbc)
• Salary Range (Full time equivalent) £42,912 - £49,155