At a Glance
- Tasks: Support residents by managing housing services and coordinating with partners for effective outcomes.
- Company: Southwark Council, committed to warm, safe, and dry homes for all residents.
- Benefits: Competitive salary, community impact, and opportunities for personal growth.
- Other info: Engage with diverse stakeholders and enjoy a dynamic work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer-focused service.
The predicted salary is between 30000 - 40000 £ per year.
These are key roles for the Council in delivering our housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease, coordinating services, advocating for residents and working collaboratively across the Council and with other agencies on case management.
Southwark Council has made a commitment to ensure that all Council homes will be warm, safe and dry. Resident Services Officers play a huge part in making this happen and we are looking for someone who is ready to be part of this challenge. The service is looking to recruit 4 positions.
You will be the first point of contact for residents and act as a liaison with our partners to make sure services delivered meet the needs and aspirations of our customers. You will be out and about, conducting estate inspections, Fire Risk Assessments and working with vulnerable residents to ensure their needs are met, as well as engaging residents to be part of the improvements to their homes and local area. A willingness and ability to attend evening meetings with residents and other key partners to include ward councillors is key to this role.
What We're Looking For
You must be an excellent communicator with a determination to provide a very high standard customer-focused estate management services. In addition, you will have good IT and organisation skills. A pivotal skill is the ability to identify and deal sensitively with contentious issues. You will be expected to have a practical knowledge of social housing; an awareness of performance drivers and legislative challenges that are having an impact on the sector. You must be able to engage with a range of stakeholders.
We require a self-motivated problem solver who can focus on the customers' needs in delivering effective outcomes.
The person specification describes the essential criteria (minimum requirements) that a candidate must demonstrate for appointment. The desirable criteria are used to help us select between candidates. The criteria initially tested at short-listing stages may be given further consideration at later stages of recruitment.
Resident Services Officer in London employer: Southwark Council
As a leading organisation in public health, we offer a dynamic and inclusive work environment where your contributions directly impact the health and wellbeing of the Southwark community. With a commitment to professional development, our employees benefit from hybrid working arrangements, fostering a healthy work-life balance while engaging in meaningful projects that address health inequalities. Join us to be part of a diverse team dedicated to making a difference in public health through collaboration and innovation.
