Repairs Systems Product Lead in London

You will be joining a service that is focused on continuous improvement, innovation and delivering better outcomes for residents. We work collaboratively across teams, partners and suppliers to modernise services, use data intelligently and ensure Southwark remains a place residents can be proud of.

The Repairs Systems Product Lead is based within the Housing service, working in the Responsive Repairs division and reporting to the Divisional Finance Manager. The role involves working across the Council with internal teams, senior managers and external organisations to deliver service objectives.

The role has responsibility for supporting financial monitoring of contracts and ensuring services deliver value for money, alongside maintaining high standards of data integrity, compliance and continuous improvement.

What you'll be doing:

• You will lead the ownership and continuous improvement of Southwark's repairs systems, ensuring they support an effective, reliable and resident-focused service. This includes acting as the product lead for key platforms, translating service needs into system changes, and managing a clear roadmap of improvements to enhance performance and outcomes.
• Alongside this, you will oversee supplier relationships, system performance and data quality, ensuring systems are secure, well-managed and delivering accurate insight.
• A key part of the role is developing reporting and analytics that support decision-making, improve productivity and demonstrate value for money, while ensuring compliance with regulatory and audit requirements.

What we're looking for:

• You will have strong experience of managing ICT or housing repairs systems, with a good understanding of repairs environments, contractor management and performance reporting.
• You will be confident working with data and using it to produce meaningful insight that informs service improvements and operational decisions.
• You will have excellent analytical and problem-solving skills, with the ability to communicate clearly and influence a range of stakeholders.
• Strong organisational skills, the ability to prioritise work and make sound decisions, and a collaborative approach to working with colleagues and partners are essential for success in this role.

Why Southwark?

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.

Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do.

We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Employee benefits:

You'll join a motivated, driven, and supportive team that values each of its members and strives for excellence. You'll also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:

• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Agile and flexible working arrangements
• Season ticket and cycle loans
• Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups

Disability Confident (guaranteed interview) scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

Full time, 36 hours per week. The post holder will be required to work from Frensham Street depot 3 to 4 days onsite.

Salary range: £42,912 - £49,155 per annum.

Recruitment timetable

Closing date: 30 July 2026 at 23:59. We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.

Salary Range (Full time equivalent) £42,912 - £49,155