Southwark Council is seeking an experienced ITSM Manager to lead service management across the organisation, aligning the service desk, resolver teams and product owners around common standards. The role focuses on incident, major incident, problem and change enablement, with responsibility for the ITSM platform and observability capability.
The ideal candidate will have ITIL 4 Foundation or higher, extensive public-sector ITSM experience, strong leadership and stakeholder communication skills,
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ITSM Lead: Service Management & Incident Excellence in London employer: Southwark Council
Southwark Council is an excellent employer, offering a supportive work culture that prioritises employee development and collaboration. As a Legal Disrepair Specialist, you will have the opportunity to make a meaningful impact in the community while benefiting from a range of professional growth opportunities and a commitment to work-life balance in a vibrant London location.
