At a Glance
- Tasks: Create user-friendly digital forms and improve existing ones for better accessibility.
- Company: Join Southwark Council, a vibrant local authority making a real difference in London.
- Benefits: Enjoy competitive salary, flexible working, and professional development opportunities.
- Other info: Fixed term role with a supportive team and clear career pathways.
- Why this job: Make a tangible impact on services that benefit the community and enhance digital transformation.
- Qualifications: Creative with knowledge of design patterns, accessibility, and user-centred methodologies.
The predicted salary is between 36000 - 60000 £ per year.
As part of our Web and Digital Team, you will create high-quality digital forms (eForms) that are accessible, user-friendly, and aligned with government standards. You will work closely with service teams to gather requirements, maintain and improve existing forms, and contribute to digital transformation projects that make a real difference. If you are passionate about digital transformation and eager to make a tangible impact on the services we provide to our residents, we would love to hear from you.
What You’ll Be Doing
- Build and configure new eForms and workflows using approved platforms
- Collaborate with service teams to gather requirements and map business processes
- Improve and implement form logic, branching, validation rules, and error handling
- Integrate forms with internal systems and databases where appropriate
- Maintain and update the existing library of eForms, reflecting service changes and user feedback
- Monitor form performance and accessibility, making improvements as needed
- Provide second-line support to internal users and respond to operational issues
- Ensure all form designs comply with GDPR and accessibility standards
- Generate usage analytics and reports to support service reviews and transformation work
What You’ll Bring
- Knowledge of Government Digital Service (GDS) design patterns and service standards
- Understanding of accessibility guidelines and inclusive design principles
- Experience designing and maintaining forms or surveys
- Familiarity with user-centred design (UCD) methodologies and agile working practices
- Ability to use data, analytics, and user feedback to inform design decisions
- Strong communication and collaboration skills, with empathy for users of all backgrounds
- Basic technical knowledge including HTML, CSS, and form-building logic
Why Southwark?
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality, underpins all that we do. We particularly welcome applications from members of the Black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.
Additional Details
This role is fixed term for 2 years. Any internal employees are encouraged to seek agreement from their substantive line manager if considering this as a secondment opportunity. Full time, 36 hours per week, Monday to Friday. This role offers a flexible hybrid working arrangement, with time split between working from home and from Tooley Street offices a minimum of 2 days per week. The role may require occasional work outside normal office hours and at different venues to meet service needs. The role is not open to job share.
Employee Benefits
You will join a motivated, driven, and supportive team that values each of its members and strives for excellence. You will also be part of a successful, high-achieving development team making a real difference to the lives of residents across the borough. In return for all your hard work, skills and experience, you will receive:
- A competitive base salary (pro rata for part time staff)
- Strong supportive senior management team
- Regular one to one supervision
- Professional development & training opportunities
- Clear career development pathways
- Agile and flexible working arrangements
- Local Government Pension Scheme (LGPS)
- Season ticket and cycle loans
- Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
- Wellbeing programme
- HSF Health plan and eye care scheme
- EAP employee assistance programme, confidential counselling and support
- Social clubs and staff groups
Disability Confident (guaranteed Interview) Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you will need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition.
Recruitment timetable
Closing date: 03/02/2026 at 23:59. We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.
Interview date: to be confirmed.
Forms Designer in London employer: Southwark Council
Southwark Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and well-being. With a strong commitment to digital transformation and community service, employees enjoy flexible working arrangements, professional development opportunities, and a competitive benefits package, all while making a meaningful impact on the lives of residents in one of London's most vibrant boroughs.
StudySmarter Expert Advice🤫
We think this is how you could land Forms Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best eForms and design projects. This is your chance to demonstrate your creativity and attention to detail, so make it visually appealing and user-friendly.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital transformation and user-centred design. Be ready to discuss how you've used data and user feedback in your previous work – this will show you're the right fit for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Southwark Council.
We think you need these skills to ace Forms Designer in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for digital transformation shine through! We want to see how much you care about creating user-friendly services that make a difference.
Tailor Your Application:Make sure to customise your application to highlight your experience with eForms and user-centred design. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Southwark Council
✨Know Your eForms Inside Out
Before the interview, make sure you understand the basics of eForms and how they work. Familiarise yourself with the Government Digital Service (GDS) design patterns and accessibility guidelines. This will show that you're not just passionate about digital transformation but also knowledgeable about the standards expected in the role.
✨Showcase Your Collaboration Skills
Since the role involves working closely with service teams, be prepared to discuss your experience in collaboration. Think of specific examples where you've gathered requirements or mapped business processes. Highlight your strong communication skills and empathy for users, as these are key to creating user-friendly forms.
✨Bring Data-Driven Insights
Demonstrate your ability to use data and user feedback to inform design decisions. Prepare to talk about how you've previously improved form logic or error handling based on analytics. This will illustrate your commitment to continuous improvement and user-centred design.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the team faces with existing eForms or how they measure form performance. This shows your genuine interest in the role and helps you understand how you can contribute to their digital transformation projects.
