At a Glance
- Tasks: Provide top-notch customer service via phone, email, and face-to-face interactions.
- Company: Join a dedicated team within the Council focused on community support.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 28000 £ per year.
Main Purpose of Job
Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services.
To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.
To provide general, clerical and administrative support to the customer experience division.
- Main Responsibilities
- Deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
- Interrogate the Council's systems to provide information and resolution to our customers.
- Raise service requests and update system as appropriate.
- Record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times.
- Ensure duties are undertaken with regard and compliance with the Data Protection Act and other legislation.
- Be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers.
- Demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
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We think you need these skills to ace Customer Service Officer LBS-006 in London
Customer Service Excellence
Communication Skills
Professionalism
Empathy
Data Protection Compliance
Clerical Skills
Administrative Support
