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- Tasks: Support the Debt Resolution Service and Rent Income team with vital administrative tasks.
- Company: Join Southwark Council, a diverse and ambitious borough committed to fairness and community.
- Benefits: Enjoy flexible home working, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while helping your community thrive.
- Qualifications: Experience in customer support, excellent communication skills, and proficiency in Microsoft Office 365 required.
- Other info: Guaranteed interviews for specific groups and a focus on tackling racial inequality.
The predicted salary is between 26000 - 29000 ÂŁ per year.
Join to apply for the Income Assistant (12 MTH FTC) role at Southwark Council
Join to apply for the Income Assistant (12 MTH FTC) role at Southwark Council
Direct message the job poster from Southwark Council
Why Southwark?
Are you ready to make an impact in a dynamic and rewarding environment? We have a new opening on a 12-month FTC basis in our award-winning Income Operations team within the Customer and Exchequer Services division!
Southwark is a borough that thrives on diversity, confidence, and ambition. With over 120 languages spoken and a young, multi-cultural population, we are committed to delivering a fairer future for all.
You\’ll be part of a team responsible for maximising revenue and reducing arrears, crucial to maintaining and transforming council services across key revenue streams such as Council Tax, Current and Former tenant Arrears, Housing Benefit Overpayments, Business Rates and Business Improvement Districts.
What You\’ll Be Doing
- As an Income Assistant you will provide vital administrative support to the Debt Resolution Service or Rent Income team.
- In our fast-paced, high-stakes environment, you’ll provide first-class, efficient support to the public, businesses, external agencies, council officers, and elected members.
- You’ll provide a range of administrative functions including using your organisational skills at meetings, maintaining records, and producing reports.
- Handle confidential information with the utmost discretion and integrity, compiling court evidence, managing databases and operational records.
What We\’re Looking For
About
We need dynamic and experienced Income Assistant who is passionate about public service, driven to make a difference and who will bring a blend of the following:
- Proven experiencein a similar Office or Customer Support role with a track record of working to targets to deliver high-quality outcomes.
- Excellent written and verbal communication skills, you’ll engage effectively with borough residents and council stakeholders.
- Experience in using software including Microsoft Office 365 and other databases which will enable you to work seamlessly in our fully digital, agile workplace.
- Skilled in providing a customer-focused supporting role, following effective processes to maximise income collection.
- You will be discrete and able to deal with sensitive and confidential information professionally.
- Ability to thrive in a fast-paced environment, maintaining meticulous attention to detail while meeting deadlines.
- Enjoy a balanced approach with flexible home working, alongside travel to our London Bridge HQ.
Additional Information
About Southwark
As a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do.
As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.
Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.
Benefits And More Information
Working for Southwark Council – Southwark
Salary Range: ÂŁ30,552 – ÂŁ33,780
Application Closing Date: The 7 th of September 2025
Interview Date: W/C The 29 th of September 2025
Application Process
If you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
Requirements
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you\’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term health condition.
We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.
Attachments
- Job Description & Person Specification
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Government Administration
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Income Assistant (12 MTH FTC) employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant (12 MTH FTC)
✨Tip Number 1
Familiarise yourself with Southwark Council's values and mission. Understanding their commitment to diversity and community service will help you align your responses during interviews, showcasing your passion for public service.
✨Tip Number 2
Network with current or former employees of Southwark Council. Engaging with them can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the Income Assistant role.
✨Tip Number 3
Brush up on your knowledge of relevant software, especially Microsoft Office 365. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness to thrive in a digital workplace.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled sensitive information or worked under pressure, as these are key aspects of the Income Assistant role.
We think you need these skills to ace Income Assistant (12 MTH FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office or customer support roles. Emphasise your ability to work to targets and deliver high-quality outcomes, as this is crucial for the Income Assistant position.
Craft a Strong Cover Letter: In your cover letter, express your passion for public service and your commitment to making a difference. Mention specific skills that align with the job description, such as your organisational skills and experience handling confidential information.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application reflects your ability to engage effectively with diverse stakeholders. Use clear and concise language throughout your documents.
Highlight Relevant Software Experience: Mention your proficiency in Microsoft Office 365 and any other databases you have used. This will demonstrate your readiness to work in a fully digital, agile workplace, which is a key requirement for the Income Assistant role.
How to prepare for a job interview at Southwark Council
✨Research Southwark Council
Before your interview, take some time to learn about Southwark Council's values, mission, and recent initiatives. Understanding their commitment to diversity and community service will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As an Income Assistant, you'll be interacting with various stakeholders. Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service and handle sensitive information discreetly.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Microsoft Office 365 and other databases, brush up on these tools. Be ready to discuss how you've used similar software in previous roles to enhance your efficiency and organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you've successfully managed deadlines or resolved conflicts, and be prepared to share these stories during the interview.
