Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design and business analysis to transform services for residents.
- Company: Southwark Council, committed to diversity and community improvement.
- Benefits: Inclusive workplace with a focus on diversity and guaranteed interviews for eligible candidates.
- Why this job: Shape impactful services and drive meaningful change in your community.
- Qualifications: Experience in service design and business analysis within complex organisations.
- Other info: Join a passionate team dedicated to tackling racial inequality and enhancing community outcomes.
The predicted salary is between 55000 - 65000 £ per year.
Southwark is delivering a major programme of transformation to improve outcomes for residents while ensuring long‑term financial sustainability. The Change team within Strategy & Communities leads this work, bringing together programme leadership, delivery, service design, business analysis and PMO into a single function. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. This is a senior leadership role responsible for shaping how services are designed, how problems are defined, and how new operating models are developed and delivered.
What You'll Be Doing
- Lead service design and business analysis across the change portfolio
- Shape the design of new operating models that improve outcomes and efficiency
- Ensure a clear and consistent approach to problem definition, process design and requirements
- Work with Directors and senior leaders to develop practical solutions to service challenges
- Oversee the design of end‑to‑end services, journeys and processes
- Ensure design work translates into implementable change
- Build and lead a multidisciplinary team of service designers and business analysts
- Set clear standards and ways of working for design and analysis
What We're Looking For
- Experience leading service design and/or business analysis in complex organisations
- A track record of delivering service transformation and operating model change
- Strong understanding of user‑centred design, process improvement and analysis
- Experience working with senior stakeholders to shape and deliver change
- The ability to turn insight into practical, deliverable solutions
Additional Information
Advert close date: 11:59pm on 26th April 2026. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council‑wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Head of Service Design and Business Analysis employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Design and Business Analysis
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Southwark or similar organisations. A friendly chat can open doors and give you insights that might just help you land that Head of Service Design and Business Analysis role.
✨Tip Number 2
Prepare for the interview by understanding their transformation goals. Dive deep into Southwark's recent projects and think about how your experience in service design and business analysis can contribute to their mission. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led service transformations and tackled complex challenges. This is your chance to shine and demonstrate your ability to turn insights into practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Head of Service Design and Business Analysis
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how your skills in service design and business analysis can directly contribute to our transformation goals.
Showcase Your Leadership Skills: As a senior leadership role, it’s crucial to demonstrate your ability to lead multidisciplinary teams. Share examples of how you've successfully managed teams and delivered impactful change in complex organisations.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your thought process and problem-solving approach. We appreciate well-structured applications that get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Southwark Council
✨Know Your Service Design Inside Out
Make sure you brush up on the principles of service design and business analysis. Be ready to discuss your past experiences in leading these areas, especially in complex organisations. Think about specific examples where you've shaped operating models or improved service outcomes.
✨Engage with Stakeholders
Prepare to talk about how you've worked with senior stakeholders in the past. Have a few anecdotes ready that showcase your ability to turn insights into practical solutions. This role is all about collaboration, so demonstrate your communication skills and how you build relationships.
✨Showcase Your Leadership Style
As a Head of Service Design and Business Analysis, you'll be leading a multidisciplinary team. Think about your leadership style and how you motivate and guide teams. Be prepared to discuss how you set standards and ways of working that foster creativity and efficiency.
✨Understand the Bigger Picture
Familiarise yourself with Southwark's transformation programme and its goals. Show that you understand the importance of financial sustainability and how effective service design contributes to this. Being able to connect your expertise to their mission will set you apart.