At a Glance
- Tasks: Lead a busy leisure centre and ensure excellent customer service every day.
- Company: Join the dynamic Southwark Leisure Service team at The Castle Leisure Centre.
- Benefits: Competitive salary, guaranteed interviews for specific groups, and a commitment to inclusion.
- Other info: Full-time role with flexible shifts and great career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in a supervisory role and a passion for outstanding customer service.
The predicted salary is between 35373 - 41637 £ per year.
Do you see yourself leading a busy leisure centre and making a real impact every day? Can you use your experience to deliver excellent customer service and ensure safe operations? Does the idea of joining a dynamic and growing leisure service excite you? If yes, we have the perfect role for you!
Our Southwark Leisure Service is looking for a passionate and dedicated Duty Manager to join our amazing team at The Castle Leisure Centre and help make a difference today.
What You'll Be Doing
As a Duty Manager, you will be a key member of the centre’s Management Team, taking responsibility for the smooth and safe operation of the facility during your shifts. You will lead teams on duty, ensure high standards of customer care, and respond effectively to any incidents. Key responsibilities include:
- Taking full responsibility for the operation of the centre, including keyholding, opening/closing, and security
- Implementing all Normal and Emergency Operating Procedures
- Leading and managing staff on duty to ensure excellent service delivery and centre presentation
- Ensuring compliance with Health & Safety, legislation, and Council policies
- Managing incidents and leading responses to emergency situations
What We're Looking For
We are looking for a responsible, confident, and customer-focused individual who thrives in a fast‑paced environment. You will have:
- A calm and professional approach under pressure
- Excellent verbal communication and interpersonal skills
- Strong organisational, numerical, and written skills
- Experience in a supervisory role within leisure, hospitality, or a service environment (desirable)
- Knowledge of the day‑to‑day running of a busy leisure centre (desirable)
- A commitment to delivering outstanding customer service
Additional Information
Full time, 36 hours per week across Monday to Sunday (shift work). DBS Enhanced check is required.
Disability Confident (guaranteed interview) scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long‑term health condition.
Recruitment timetable
Closing date: 23rd July 2026 at 23:59. Interview and Assessment date: 6th August 2026.
Salary Range (Full time equivalent) £35,373 - £41,637.
*We reserve the right to close this vacancy early if we receive sufficient applications for the role, in which case we will move the key dates for the process. Therefore, if you are interested, please submit your application as early as possible.
We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Duty Manager employer: Southwark Council
As a leading organisation in public health, we offer a dynamic and inclusive work environment where your contributions directly impact the health and wellbeing of the Southwark community. With a commitment to professional development, our employees benefit from hybrid working arrangements, fostering a healthy work-life balance while engaging in meaningful projects that address health inequalities. Join us to be part of a diverse team dedicated to making a difference in public health through collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Southwark Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Southwark Council
Don't be shy about reaching out to Southwark Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Southwark Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Southwark Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
