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- Tasks: Lead and improve housing services for diverse communities in Southwark.
- Company: Southwark Council, dedicated to being a Good Landlord.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Shape neighbourhood services and enhance residents' lives in a vibrant borough.
- Qualifications: Experience in housing or local authority services and strong leadership skills.
- Other info: Join a supportive team focused on equality and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Southwark Council is committed to being a Good Landlord and delivering high-quality, resident-focused housing services across one of London's most diverse boroughs. We are seeking an experienced and forward-thinking Resident Services Manager to play a pivotal leadership role in shaping neighbourhood services and improving outcomes for our residents. This is a senior operational and strategic role, sitting at the heart of service delivery and service design, with real influence over how housing services are experienced across the borough.
Responsibilities:
- Leading the development and delivery of comprehensive service plans that translate strategic objectives into tangible improvements for residents.
- Managing people, performance, resources and information to exceed service targets and deliver high-quality neighbourhood services.
- Motivating, developing and supporting teams of Resident Officers as neighbourhood champions, embedding proactive, resident-led approaches.
- Embedding a strong and sustainable culture of customer focus, ensuring services are accessible, responsive and relationship-driven.
- Ensuring robust enforcement of tenancy and leasehold conditions, supported by appropriate training and professional development.
Qualifications:
- You will be a confident, inclusive and politically aware leader with a strong background in housing or local authority services.
- You will bring degree-level education or equivalent experience, with evidence of continuous professional development.
- Strong knowledge of current issues affecting local authorities and social housing.
- Proven experience leading teams within a performance-driven culture.
- A track record of delivering significant service change and improvement.
- Experience managing large budgets and complex resources.
- Strong strategic thinking skills, with the ability to balance long-term vision and operational delivery.
- Excellent communication and stakeholder management skills, including working with residents, councillors and partners.
- A clear commitment to equality, diversity and inclusive leadership.
Resident Services Manager in City of Westminster employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Southwark Council. Attend local events or join online forums to get your name out there and show your passion for resident services.
✨Tip Number 2
Prepare for interviews by researching the council's current initiatives and challenges. This will help you tailor your responses and demonstrate that you're not just a candidate, but someone who genuinely cares about improving outcomes for residents.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've motivated teams and driven service improvements in previous roles. We want to see how you can inspire others to be neighbourhood champions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Services Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing services and leadership. We want to see how your skills align with the role of Resident Services Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style: As a potential leader, it’s important to convey your approach to managing teams and driving performance. Share examples of how you’ve motivated and developed teams in the past, and how you plan to embed a resident-led culture in your new role with us.
Demonstrate Your Strategic Thinking: We’re looking for someone who can balance long-term vision with operational delivery. Use your application to illustrate your strategic thinking skills by discussing past experiences where you’ve successfully implemented service changes or improvements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Southwark Council!
How to prepare for a job interview at Southwark Council
✨Know Your Stuff
Make sure you brush up on the latest trends and challenges in housing and local authority services. Familiarise yourself with Southwark Council's current initiatives and how they align with your experience. This will show that you're not just a candidate, but someone who genuinely cares about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or implemented significant service changes. Be ready to discuss your approach to developing a customer-focused culture and how you’ve managed performance in a previous role.
✨Engage with Stakeholders
Since this role involves working closely with residents, councillors, and partners, think about how you can demonstrate your communication skills. Prepare to share experiences where you’ve effectively engaged with various stakeholders and how you’ve built strong relationships to improve service delivery.
✨Emphasise Your Commitment to Diversity
Southwark Council values equality and diversity, so be prepared to discuss how you’ve promoted these principles in your previous roles. Share specific examples of how you’ve fostered an inclusive environment and how you plan to continue this in the Resident Services Manager position.