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For Companies At a Glance
- Tasks: Lead customer resolution teams and manage service functions for community support.
- Company: Join a dynamic local government team focused on improving community services.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Relevant degree or equivalent experience at a senior level required.
- Other info: Position based in Peckham, with a hybrid work model.
The predicted salary is between 43200 - 72000 £ per year.
Who You Are
You are a seasoned professional with a relevant degree or equivalent professional qualification and experience at a senior level, complemented by a relevant professional qualification or membership in a professional body. Your enterprise-wide knowledge and awareness of local government operations, modernisation agendas, and customer service metrics make you an ideal fit. Your strategic thinking capabilities and understanding of programme and project management techniques are essential, along with your proven ability to successfully implement change and lead diverse service functions. You possess excellent communication skills, a knack for resolving complex issues across service areas, and the ability to foster innovation. A professional with resilience, political awareness, and an aptitude for managing resources effectively, you can drive financial and service objectives, demonstrating commitment to personal and professional growth.
What the Job Involves
In this role as Specialist Service Office Manager – Support Team, you'll lead customer resolution teams handling complaints, member inquiries, and emails regarding repairs and environmental services. You'll work closely with Heads of Specialist Services and council partners to create and maintain a performance management framework, ensuring statutory and contractual obligations are met and leveraged to improve performance. Overseeing a team responsible for Customer & Exchequer services, you will deliver and develop council strategies while contributing to anti-poverty and homelessness initiatives. You'll manage staff recruitment, development, and budgets while implementing quality assurance measures. The role involves maintaining stakeholder relationships, ensuring compliance with legislation, using data to drive performance improvements, and leading a team committed to customer excellence from an office base in Peckham, spending at least three days a week in the office.
Business Manager LBS-012 employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager LBS-012
✨Tip Number 1
Familiarize yourself with local government operations and the specific challenges they face. Understanding the context in which you'll be working will help you demonstrate your strategic thinking capabilities during interviews.
✨Tip Number 2
Highlight your experience in leading diverse teams and managing change effectively. Be prepared to share specific examples of how you've successfully implemented change in previous roles, as this is crucial for the position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've resolved complex issues across service areas. This will illustrate your ability to foster innovation and maintain stakeholder relationships.
✨Tip Number 4
Research the council's current strategies related to anti-poverty and homelessness initiatives. Being knowledgeable about these topics will allow you to align your vision with the council's objectives and demonstrate your commitment to customer excellence.
We think you need these skills to ace Business Manager LBS-012
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your senior-level experience and any relevant qualifications. Detail your knowledge of local government operations and how it aligns with the role.
Showcase Strategic Thinking: Demonstrate your strategic thinking capabilities by providing examples of how you've successfully implemented change and led diverse service functions in previous roles.
Emphasize Communication Skills: Since excellent communication skills are crucial for this position, include specific instances where you resolved complex issues or fostered innovation through effective communication.
Detail Leadership and Management Abilities: Discuss your experience in managing teams, including recruitment, development, and budget management. Highlight your ability to maintain stakeholder relationships and ensure compliance with legislation.
How to prepare for a job interview at Southwark Council
✨Showcase Your Strategic Thinking
Be prepared to discuss specific examples of how you've successfully implemented change in previous roles. Highlight your strategic thinking capabilities and how they align with the goals of the organization.
✨Demonstrate Your Knowledge of Local Government Operations
Familiarize yourself with local government operations and modernization agendas. Be ready to discuss how your experience can contribute to improving customer service metrics and meeting statutory obligations.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to share instances where you've resolved complex issues through clear communication and collaboration with diverse teams and stakeholders.
✨Emphasize Your Commitment to Professional Growth
Discuss your professional qualifications and memberships, as well as any ongoing development efforts. Show that you are committed to personal and professional growth, which aligns with the organization's values.
