Assistant Noise Officer

Why Southwark? At Southwark Council, our values shape everything we do. We treat residents as valued members of our own family, work openly and honestly, spend public money responsibly and stand firmly against all forms of discrimination and racism. We are committed to making Southwark a place to be proud of and to building fairer, more equal communities.

About Southwark: Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward‑thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. Southwark has a varied mix of cultural communities, where over 120 languages are spoken in Southwark. We have all the challenges you’d find in any inner‑city area. Southwark Council is an Equal Opportunity Employer.

The Role: Working with a team of Noise Enforcement Officers, you will be contributing to Southwark Council's aim to reduce noise within the Borough. You’ll be the main point of contact for receiving calls from the Contact Centre regarding noise complaints. As part of the role, you will prioritise jobs for officers, deal with investigations and identify risks for each complaint. In addition, you will manage case loads, advise officers and provide solutions including problem‑solving, report writing and further investigations. You will be required to work a 36‑hour week rolling shift pattern, which involves nights and weekends. There are additional payments in this contract.

Key Responsibilities:

• Respond promptly to noise and nuisance complaints, including attending sites during evenings, nights and weekends.
• Support Noise Enforcement Officers in investigating statutory nuisance complaints, including gathering evidence, making observations and taking measurements where required.
• Assist with enforcement action, including issuing warnings and supporting the preparation of notices under the Environmental Protection Act 1990.
• Provide clear advice and information to residents, businesses and partner agencies, managing expectations and explaining next steps.
• Maintain accurate written and electronic records using council systems.
• Carry out dynamic risk assessments on site and escalate safety concerns appropriately.
• Operate council vehicles safely and responsibly.

Applicants must hold a full driving licence which is valid to drive within the UK and have access to a motor car for use at work.

What We’re Looking For: You’ll be a confident communicator with the ability to deal sensitively with people from a wide range of backgrounds, often in stressful or confrontational situations. You’ll be observant, resilient and able to adapt your approach based on people’s behaviour and needs.

You’ll Also Need:

• Strong written communication skills, with the ability to produce clear, concise letters and emails.
• Good working knowledge of Microsoft Word, Excel, Outlook and the internet.
• Awareness of equality, diversity and inclusion principles.
• An understanding of community safety and socio‑economic issues affecting local residents.
• The ability to identify hazards and assess risk in public and workplace environments.

Additional Information: Advert Closing Date: 25/02/2026. Shortlisting Date: tbc. Interview date: tbc. This is a fixed‑term post for 18 months.

Benefits: Working for Southwark Council – Southwark. This role involves working out of hours and weekends. 20% SHIFT ALLOWANCE. Plus Essential Car User. Post holder will need to hold a valid UK Driving Licence and a vehicle to use.