Why Southwark?
Do you enjoy turning insight into practical service improvements that make a real difference to people's lives?
Can you use user-centred design to help reshape services, improve resident experiences and deliver better value for money?
Does the opportunity to work on high-profile transformation programmes across one of London's largest councils excite you?
If yes, we have the perfect role for you!
Southwark Council is delivering a major programme of change to improve outcomes for residents while ensuring services remain financially sustainable. The Change Team within Strategy & Communities leads a cross-council portfolio of transformation work focused on improving how services operate, redesigning processes and delivering savings. The team brings together programme management, delivery management, service design, business analysis and PMO capability to support services across the council to develop and implement change.
We are looking for a talented Service Design Lead to help make services simpler, more inclusive and more effective through hands-on, user-centred design. This is an exciting opportunity to shape how services are designed and delivered across the council, ensuring they meet resident needs while supporting organisational priorities and financial sustainability.
What You'll Be Doing
As a Service Design Lead, you will lead service design activity within transformation projects from discovery and research through to prototyping and implementation. Working closely with residents, frontline services and multidisciplinary teams, you'll create evidence-based solutions that improve outcomes and deliver lasting change.
Key responsibilities include:
Leading service design activity across transformation programmes and projects from discovery through to implementation.
Working with residents, staff and stakeholders to understand their needs and identify opportunities for improvement.
Developing user journeys, service blueprints and prototypes to explore, communicate and test ideas.
Facilitating workshops and co-design sessions with residents, frontline staff and partners.
Working closely with Senior Service Design Leads, Delivery Leads, Business Analysts and operational teams to ensure solutions are practical, affordable and deliverable.
Embedding equality, accessibility and inclusion into service design, helping to reduce barriers for residents.
Using evidence from testing, pilots and research to refine solutions and support continuous improvement.
Contributing to the development of service design standards, templates and best practice across the Change Team.
What We're Looking For
We're looking for a skilled service designer who is passionate about improving public services and creating better...
Service Design Lead employer: Southwark Council Careers
As the largest local authority social landlord in London, Southwark is dedicated to fostering a diverse and inclusive work environment where employees are empowered to thrive. With a strong commitment to tackling inequalities and enhancing community well-being, we offer our HR Business Partners the chance to make a meaningful impact while enjoying professional growth opportunities within a supportive team. Join us in shaping a fairer future for Southwark's residents and experience the unique advantage of working in a vibrant borough that values its people and their contributions.
