Why Southwark?
Do you have the expertise to redesign complex services and deliver better outcomes for residents?
Can you use service design, insight and innovation to help shape the future of local government services?
Does the opportunity to lead service design across high-profile transformation programmes at one of London's most ambitious councils excite you?
If yes, we have the perfect role for you!
Southwark Council is delivering a major programme of change to improve outcomes for residents while ensuring services remain financially sustainable. The Change Team within Strategy & Communities leads a cross-council portfolio of transformation work focused on improving how services operate, redesigning processes and delivering savings. The team brings together programme management, delivery management, service design, business analysis and PMO capability to support services across the council to develop and implement change.
We are looking for an experienced Senior Service Design Lead to lead service design across complex change initiatives within this portfolio, helping us create services that are efficient, inclusive and designed around the needs of residents. The role is central to strengthening Southwark's capability for design-led transformation while delivering tangible improvements in resident experience, service quality and value for money.
What You'll Be Doing
As a Senior Service Design Lead, you will lead service design activity across major transformation projects, working with residents, service teams and stakeholders to understand needs, identify opportunities and create practical solutions that improve outcomes. You will take ownership of the design process from discovery through to implementation, ensuring services are shaped by evidence, insight and user-centred design principles.
Key responsibilities include:
Leading service design activity across major transformation programmes and complex, cross-cutting services.
Working with service teams, residents and stakeholders to understand needs and identify opportunities for improvement.
Developing future service models, user journeys, service blueprints and operating processes.
Facilitating workshops, discovery activities and co-design sessions with stakeholders.
Using research, data and insight to inform design decisions and create evidence-based solutions.
Working closely with Programme Leads, Delivery Leads, Business Analysts and service teams to ensure solutions are practical and deliverable.
Supporting services to implement redesigned processes and new ways of working.
Championing inclusive, user-centred design approaches and building service design capability across the council.
What We're Looking For
We're looking for a creative and strategi...
Senior Service Design Lead employer: Southwark Council Careers
As the largest local authority social landlord in London, Southwark is dedicated to fostering a diverse and inclusive work environment where employees are empowered to thrive. With a strong commitment to tackling inequalities and enhancing community well-being, we offer our HR Business Partners the chance to make a meaningful impact while enjoying professional growth opportunities within a supportive team. Join us in shaping a fairer future for Southwark's residents and experience the unique advantage of working in a vibrant borough that values its people and their contributions.
