At a Glance
- Tasks: Manage the leisure centre, ensuring top-notch customer care and safety.
- Company: Join Southwark, London's largest social landlord, committed to community and equality.
- Benefits: Enjoy flexible working, a local government pension, and a supportive team environment.
- Other info: Diversity is valued; guaranteed interviews for eligible candidates.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Supervisory experience in leisure or hospitality; friendly and calm under pressure.
The predicted salary is between 40582 - 49600 £ per year.
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark, we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together underpins all that we do.
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.
Southwark Leisure is looking for a Duty Manager to join our team at Leisure Centre. Working as part of the Management Team, you will manage all aspects of operating the centre when on duty, ensuring high standards of customer care and safe operation of all activities.
Key duties:
- Taking full responsibility for operation of the facility including acting as keyholder, security when opening/closing facility, and implementation of all Normal and Emergency Operating Procedures.
- Leading and managing the centre teams on duty, ensuring that high levels of centre presentation and service delivery are achieved at all times.
- Ensuring the centre operates in line with H&S and legislative requirements, and Council Policy and Procedures.
- Manage any incidents arising, taking the lead in response to an emergency situation.
What We're Looking For:
Duty Managers need to be responsible and calm under pressure. You will have a friendly, approachable manner, excellent verbal communication skills, good numerical and written skills and be committed to delivering excellent customer service to our customers. Ideally, you will have supervisory experience in the leisure & hospitality or service industries and a good knowledge of the day-to-day running of a busy Leisure Centre. Ideally, you'll have your National Pool Lifeguard Qualification (NPLQ) and Pool Plant Operators Certificate, but if not free training can be provided subject to passing a swim test. The hours of work will be shift based, requiring early morning, evening and weekend working. DBS required.
Additional Information:
Advert Closing Date: 30th September 2026
Interview Date: 07 October 2026
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Attachments: Click here to view the Job description and Person specification.
Duty Manager in London employer: Southwark Council Careers
As the largest local authority social landlord in London, Southwark is dedicated to fostering a diverse and inclusive work environment where employees are empowered to thrive. With a strong commitment to tackling inequalities and enhancing community well-being, we offer our HR Business Partners the chance to make a meaningful impact while enjoying professional growth opportunities within a supportive team. Join us in shaping a fairer future for Southwark's residents and experience the unique advantage of working in a vibrant borough that values its people and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Southwark Council Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Southwark Council Careers
Don't be shy about reaching out to Southwark Council Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Southwark Council Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Southwark Council Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
