Why Southwark?
Please note:
External candidates: If you are interested in applying for this position, please apply via our recruitment partner, Allen Lane , using the microsite link below.
Click here to apply
Please do not use the ‘Apply Now’ button on this page, as external applications are being managed by Allen Lane and applications submitted through this button will not be accepted.
Internal candidates: If you are a current council employee, please continue to apply using the ‘Apply Now’ button on this page .
This is a rare opportunity to be the technical expert behind the platform that keeps a major London council's services running. Southwark is building a brand new Digital and Resident Experience, and as ITSM Engineer, you'll be the lead technical specialist for the Council's ITSM and Service Monitoring platform, building and maintaining the tools that underpin how technology services are delivered.
You'll join at a genuinely exciting time for the council, as we invest in our people and technology to better serve more than 300,000 residents across Southwark's diverse communities. You'll translate the service requirements set by the ITSM Lead into well-engineered technical solutions, mentor administrators and superusers and provide deep technical expertise during major incidents. If you're a hands-on ITSM platform specialist who wants to build something that genuinely improves how a council serves its residents, we'd love to hear from you.
What You'll Be Doing
The ITSM Engineer builds and runs the platform council staff use to report problems and ask for help. When it works well, frontline colleagues get back to serving residents faster.
In this role, you will:
Design workflows and self-service that are simple to use, so staff helping residents can get what they need without calling the service desk.
Spend time with colleagues across council services to see how they use the platform and use what you learn to improve it.
Share knowledge with the wider technology team and bring forward ideas to improve the platform.
Design, configure and maintain the council's ITSM and Service Monitoring platform, including its modules, workflows and f...
ITSM Engineer employer: Southwark Council Careers
As the largest local authority social landlord in London, Southwark is dedicated to fostering a diverse and inclusive work environment where employees are empowered to thrive. With a strong commitment to tackling inequalities and enhancing community well-being, we offer our HR Business Partners the chance to make a meaningful impact while enjoying professional growth opportunities within a supportive team. Join us in shaping a fairer future for Southwark's residents and experience the unique advantage of working in a vibrant borough that values its people and their contributions.
