Why Southwark?
Do you want to be the first point of contact for adults seeking support in Southwark?
Can you use your communication and organisational skills to make a real difference in people’s lives?
Do you enjoy working in a fast-paced environment where every interaction helps people access the right care and support?
If yes, we have the perfect role for you!
Our Rehab & Reablement Adult Social Care Service is looking for a passionate and dedicated Customer Support Officer to join our friendly and supportive team and help make a difference every day.
What You'll Be Doing
As a Customer Support Officer, you will play a vital role within our duty team, supporting managers, therapists, social workers, users of the service, carers and partner organisations. Working for Adult Social Care, you will help ensure people receive timely information, advice and access to appropriate services.
Key responsibilities include:
Handling incoming emails, telephone calls and enquiries from users of the service, carers and professionals.
Providing information, advice and signposting to appropriate services and community resources.
Identifying safeguarding concerns, critical situations and urgent cases, escalating appropriately to senior colleagues.
Maintaining accurate and timely records using Mosaic, Epic and other electronic systems.
Supporting the effective delivery of Adult Social Care services through efficient administration and information management.
Gathering information to support complaints, quality alerts and service improvements.
Contributing to performance monitoring, reporting and data management processes.
Undertaking training to use Adult Social Care, NHS and Council IT systems effectively.
What We're Looking For
We're looking for a confident, organised and customer-focused individual who can build positive relationships with a wide range of people and remain calm under pressure.
You will have:
Strong communication and interpersonal skills, with the ability to engage sensitively with users of the service, carers, colleagues and partner agencies.
Experience of delivering excellent customer service in a health, social care, administrative or similar environment.
The ability to identify risk, ...
Customer Support Officer Adult Social Care employer: Southwark Council Careers
As the largest local authority social landlord in London, Southwark is dedicated to fostering a diverse and inclusive work environment where employees are empowered to thrive. With a strong commitment to tackling inequalities and enhancing community well-being, we offer our HR Business Partners the chance to make a meaningful impact while enjoying professional growth opportunities within a supportive team. Join us in shaping a fairer future for Southwark's residents and experience the unique advantage of working in a vibrant borough that values its people and their contributions.
