Strategic Lead - Quality & Aftercare

Strategic Lead – Quality & Aftercare Reference number: SC07414 Location: London Schedule: Full-time Salary Range: (Full time equivalent) – £67,380 – £84,075 Contract Type: Permanent The Role You will be managing a dedicated team responsible for ensuring that new homes meet or exceed required standards and that residents receive a positive experience throughout the handover and defects resolution period. The role includes leading the interface with residents’ post-occupation, ensuring effective defect resolution, customer satisfaction, and the continuous improvement of delivery standards. You will be attendings site visits to directly assess construction quality, creating and embedding effecting defect management processes and practices and provide expert advice to the delivery team on commercial construction matters. About You: We are looking for a construction expert and experience leader who can effectively balance hands on problem solving alongside leading a team to efficiently resolve defects and aftercare issues. You will have an excellent knowledge of regulations and standards. You will be a natural problem solver and work closely with colleagues to ensure improvements and lessons learnt are incorporated into future development. As part of the…