Strategic Lead - Quality & Aftercare

You will be managing a dedicated team responsible for ensuring that new homes meet or exceed required standards and that residents receive a positive experience throughout the handover and defects resolution period.

The role includes leading the interface with residents’ post-occupation, ensuring effective defect resolution, customer satisfaction, and the continuous improvement of delivery standards. You will be attending site visits to directly assess construction quality, creating and embedding effective defect management processes and practices, and providing expert advice to the delivery team on commercial construction matters.

About You: We are looking for a construction expert and experienced leader who can effectively balance hands-on problem solving alongside leading a team to efficiently resolve defects and aftercare issues. You will have an excellent knowledge of regulations and standards. You will be a natural problem solver and work closely with colleagues to ensure improvements and lessons learnt are incorporated into future development.

As part of the Southwark Construction management team, you will report to the Managing Director and contribute towards the strategic direction of the service and uphold exceptional professional standards.

About Southwark: Like many London boroughs, Southwark Council is experiencing an extreme housing shortage and has over 16,000 households on its housing waiting list. The council took assertive action to tackle the housing crisis locally establishing a dedicated team that has already delivered over 2500 new council homes and is currently set to deliver a further 1000 new homes by May 2026.

To continue our commitment to deliver high quality new homes for residents, Southwark Construction is looking for an experienced senior leader to lead construction quality across the programme and create an aftercare service working closely with a range of internal and external stakeholders to ensure an excellent service to residents. Southwark Construction is the council's dedicated, and highly motivated team established to deliver on the Council’s ambitious programme to deliver 11,000 new homes by 2043. Our programme is one of the largest local authority led programmes nationally and our projects are award winning.

Southwark Council is at the forefront of the Council Homes 100 campaign which calls on government to take urgent action to fix the broken council housing system to be able to deliver its housing promises.

Benefits and more information: In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough.

For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable: Advert Closing date: 26 May 2025. Interview date: 10 June 2025.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria: Members of the Armed Forces and veterans. Are currently in care or have previously been in care. If you consider yourself to be disabled or if you have a long-term health condition.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.