At a Glance
- Tasks: Lead a team of Cathedral Stewards and organise events at the Cathedral.
- Company: Join Southwark Cathedral, a vibrant community with a rich history.
- Benefits: Gain valuable experience in event management and customer service.
- Other info: Be part of a supportive team committed to safeguarding and inclusivity.
- Why this job: Make a difference in a unique environment while developing your leadership skills.
- Qualifications: Experience in event stewarding and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As one of our two Lead Event Stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral, making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO. You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events, and will be a key member of the Health, Safety and Security Committee.
Responsibilities
- Organise monthly rots for the Cathedral Event Stewards to ensure all events are adequately staffed.
- Work alongside the HR team to develop and maintain a training programme for Cathedral Stewards.
- Collaborate with the Head of Engagement and the Engagement Coordinator to plan, set‑up and deliver Engagement events such as talks, theatre, music, comedy nights and art installations.
- Undertake stewarding shifts for special services, large‑scale commercial events and Engagement events.
- Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events.
- Assist the Audience Development Coordinator in collecting feedback from Engagement events.
- Demonstrate outstanding customer service at all times.
- Attend the fortnightly Health, Safety and Security Committee and help to develop and implement new initiatives, responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks.
- Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all‑staff meetings and the Health, Safety and Security Committee meeting.
- Ensure we are compliant with our duty of care to members of the public.
- Compile steward timesheets and submit to the Finance Department for payroll.
Qualifications & Attributes
- Significant experience of event stewarding.
- Strong awareness of health, safety and security challenges for large public sites.
- Experience of line‑managing volunteers or paid casual staff.
- Customer focused, passionate about excellent engagement with excellent interpersonal skills.
- Pragmatic and solution‑oriented.
- Strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Equal Opportunities
Southwark Cathedral is committed to being an Equal Opportunities Employer. We welcome applications from all suitably qualified people regardless of ethnicity, background, age, disability, long‑term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. We have adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’, Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Lead Event Steward employer: Southwark Cathedral
At Southwark Cathedral, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member plays a vital role in our vibrant community. As a Lead Event Steward, you will not only lead a dedicated team but also have access to ongoing training and development opportunities, ensuring your professional growth while contributing to meaningful events that engage and inspire the public. Our commitment to equal opportunities and safeguarding reflects our values, making Southwark Cathedral a rewarding place to work for those passionate about service and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Event Steward
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to Southwark Cathedral
Don't be shy about reaching out to Southwark Cathedral directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lead Event Steward
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Southwark Cathedral and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Southwark Cathedral
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
