At a Glance
- Tasks: Plan and deliver engaging public programmes at the Cathedral, enhancing visitor experiences.
- Company: Southwark Cathedral, a historic and inclusive Christian community.
- Benefits: Join a vibrant team in a culturally rich environment with diverse opportunities.
- Other info: Be part of a dedicated team promoting inclusivity and safeguarding.
- Why this job: Make a real impact by connecting visitors with our stories and mission.
- Qualifications: Experience in visitor engagement and a passion for excellent customer service.
As Engagement Coordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.
In order to make an application, simply read through the following job description and make sure to attach relevant documents. If you have experience in:
- Developing and delivering income generating visitor engagement programmes
- Working with different audiences
- Working within a cultural, commercial or visitor attraction setting
And are:
- Customer focused, passionate about excellent engagement
- Flexible, positive and creative
- Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
Engagement Programme
- Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers
- Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited
- Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme
- Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately
- Coordinate with the Audience Development Coordinator to evaluate visitor and volunteer feedback, taking action to make improvements as necessary
- Work with external stakeholders and speakers to deliver an engaging year-round expert talks series
Financial administration
- Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance
Relationships
- Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service
- Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard
Other
- Support the Head of Engagement to deliver large scale public events providing administrative and on the day delivery support
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults.
The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Engagement Coordinator employer: Southwark Cathedral
Southwark Cathedral is an exceptional employer, offering a vibrant work environment in the heart of London, surrounded by cultural landmarks. As an Engagement Coordinator, you will be part of a dedicated team that values inclusivity and public engagement, providing ample opportunities for professional growth and creativity. With a commitment to safeguarding and equal opportunities, the Cathedral fosters a supportive culture where your contributions can make a meaningful impact on the community and its visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator
✨Tip Number 1
Get to know the Cathedral's mission and values inside out. When you walk into that interview, let your passion for their vision shine through. Show them how your experience aligns with their goals and how you can contribute to their public engagement efforts.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This not only gives you insider info but also shows your genuine interest in the role and the organisation.
✨Tip Number 3
Prepare some engaging questions for your interview. Think about what you want to know regarding their audience engagement strategies or upcoming events. This demonstrates your enthusiasm and helps you stand out as a candidate who’s truly invested.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement for the role can leave a lasting impression. Plus, it shows your professionalism and commitment to the position.
We think you need these skills to ace Engagement Coordinator
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. Make sure you understand what we're looking for in an Engagement Coordinator and how your experience aligns with our needs.
Tailor Your Application:Don’t just send a generic application! Highlight your relevant experience in developing visitor engagement programmes and working with diverse audiences. Show us why you're the perfect fit for our Cathedral!
Show Your Passion:We love candidates who are passionate about public engagement. Use your application to express your enthusiasm for creating great visitor experiences and your understanding of our mission and values.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important details!
How to prepare for a job interview at Southwark Cathedral
✨Know Your Audience
Before the interview, take some time to research Southwark Cathedral and its community. Understand their mission and values, and think about how your experience aligns with their goals. This will help you demonstrate your passion for excellent engagement and customer focus.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles where you've developed and delivered visitor engagement programmes. Highlight any income-generating initiatives you've been involved in, as well as your experience working with diverse audiences. This will show that you have the practical skills needed for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Cathedral's upcoming events or their approach to audience development. This not only shows your interest but also gives you insight into how you can contribute to their vision.
✨Demonstrate Flexibility and Creativity
Think of ways you can bring fresh ideas to the table. Be prepared to discuss how you can adapt to different situations and audiences, and share any creative solutions you've implemented in previous roles. This will highlight your entrepreneurial attitude and ability to deliver high standards of presentation.
