PA/CQC Administrator to Practice Manager
To support the Practice Manager in the effective administration and CQC implantation of the practice. The PA to Practice Manager will work under the direction of the Practice Manager, striving to enhance several key systems in both clinical and administrative areas.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
The PA will also champion quality and improvement programmes, confidentiality, collaborative working, service delivery, and learning and development, promoting a positive working environment. They will work closely alongside the Practice Manager and Deputy Practice Manager.
In addition, the post-holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration and receptionist teams with patient registration, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.
Main duties of the job
Support the Practice Manager as required with projects, systems and procedures
Undertake tasks as directed by the Practice Manager
Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
Support the Practice Manager in monitoring compliance with health and safety legislation
Contribute to the development, implementation and embedding of an effective practice training programme for all staff in line with CQC expectations
In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services
Support all clinical staff with general administrative tasks as requested
Support the PM & Deputy Manager updating and reviewing policies
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Manage asset registers as directed by the Practice Manager
Keep up to date with all CQC changes
About us
Southview Medical Practice is a well-established GP surgery based in Woking, Surrey, providing NHS primary care services to a diverse patient population. The practice is committed to delivering high-quality, safe, and effective care, with a strong focus on patient experience and continuous improvement.
Services are delivered by a multidisciplinary team including GPs, nurses, healthcare assistants, and administrative staff, working collaboratively to provide coordinated, patient-centred care. The practice is an active member of the local Primary Care Network, working in partnership with neighbouring practices and community services to support the delivery of integrated care across the locality.
Southview Medical Practice is committed to maintaining high standards of clinical care, patient safety, and staff development, ensuring services are responsive to the evolving needs of its patient population.
The practice is supported by strong clinical and operational leadership, with a focus on governance, quality improvement, and workforce development.
Job responsibilities
The following are the core responsibilities of the PA/CQC Administrator to The Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
This job description is not exhaustive. This role is continuously evolving and will be under review therefore the duties may vary.
Support the Practice Manager as required with projects, systems and procedures
Undertake tasks as directed by the Practice Manager in areas of change management and continuous improvement
Provide key performance information as requested
Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff
Contribute to the development, implementation and embedding of an effective practice training programme for all staff in line with CQC expectations
Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for meetings
Support the Practice Manager in the marketing of the practice
In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services
Support all clinical staff with general administrative tasks as requested
Support the PM & Deputy Manager updating and reviewing policies
Be an integral part of the general practice team
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Manage asset registers as directed by the Practice Manager
Maintain a working knowledge of ICB initiatives
Support and participate in shared learning
Keep up to date with all CQC changes
Person Specification
Experience
- Experience of working within the NHS.
- CQC Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contact Details:
Southview Medical Practice Recruitment Team
