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- Tasks: Lead a fun-loving team to deliver top-notch customer experiences at Gravity Max.
- Company: Join the UK's biggest name in active entertainment on Wandsworth High Street.
- Benefits: Enjoy free entry to our trampoline parks and a vibrant work environment.
- Why this job: Be part of a culture where fun thrives and your leadership makes a difference.
- Qualifications: Experience in customer-facing roles; leadership in leisure or entertainment is a plus.
- Other info: Flexible hours with evening and weekend shifts; great for students looking for dynamic work.
The predicted salary is between 36000 - 60000 £ per year.
Having fun matters, so we let the good time roll!
We’re excited to be recruiting for a Zonal Manager with great leadership skills to support our Wandsworth site. As a real team player you\’ll provide support the Management Team in the day to day operational running of one of the areas within our large Wandsworth site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
Situated on Wandsworth High Street, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, golf, virtual reality, and darts. We\’re also home to a sports bar, a great place to catch up with friends. There truly is something for everyone!
More about you
At Gravity we believe that having fun matters, and this doesn\’t just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We\’re therefore looking for an experienced leader who can support the team not only in the operational running of the site, but developing a culture of accountability and fun.
A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities
- Responsible for the ensuring delivery of high-quality customer service and experience consistently.
- Motivate a team to drive daily sales, and increase productivity.
- Work with the management team to ensure effective resource management within your zone throughout peak and off-peak times.
- Open and close the business if scheduled, perform cash handling duties and support with daily set up.
- Deal effectively with customer concerns, queries and complaints if required, following Company guidelines.
Your experience
- Experience in customer facing roles at a Team Leader or Supervisor level.
- Experience in a leisure or entertainment role is desirable.
- Awareness of Company commercials and financials.
- A strong leader who can communicate effectively and motivate a team.
- Proactive organisational and time management skills.
- Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?
- Free entry to our Gravity Active trampoline parks
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Gravity Max | Zonal Manager employer: Southside Wandsworth
Contact Detail:
Southside Wandsworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gravity Max | Zonal Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gravity Max's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled customer complaints. We want to hear how you’ve created a positive environment in past roles, so be ready to share those experiences.
✨Tip Number 3
Be yourself during the interview! Gravity Max values authenticity and fun, so let your personality shine through. Show them that you can bring energy and enthusiasm to the role while still being a strong leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Gravity Max family right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Gravity Max | Zonal Manager
Some tips for your application 🫡
Show Your Fun Side: When writing your application, let your personality shine through! We want to see how you can bring fun into the workplace, so don’t be afraid to share a bit about what makes you tick and how you create a positive atmosphere.
Highlight Leadership Experience: Make sure to emphasise any leadership roles you've had, especially in customer-facing environments. We’re looking for someone who can motivate a team and drive sales, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southside Wandsworth
✨Know the Company Culture
Before your interview, dive into Gravity Max's vibe. They value fun and teamwork, so think about how you can showcase your leadership style in a way that aligns with their culture. Prepare examples of how you've created a positive environment in past roles.
✨Showcase Your Leadership Skills
Be ready to discuss specific instances where you've motivated a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your leadership has led to success in previous positions.
✨Understand the Operations
Familiarise yourself with the day-to-day operations of a leisure or entertainment venue. Think about how you would manage resources during peak times and be prepared to discuss strategies for driving sales and productivity in your zone.
✨Prepare for Customer Scenarios
Since dealing with customer concerns is part of the role, think of a few challenging situations you've faced in the past. Be ready to explain how you handled them effectively, demonstrating your problem-solving skills and commitment to high-quality customer service.