At a Glance
- Tasks: Lead a fun-loving team to deliver top-notch customer experiences at Gravity Max.
- Company: Join the UK's biggest name in active entertainment on Wandsworth High Street.
- Benefits: Enjoy free entry to our trampoline parks and a vibrant work environment.
- Other info: Flexible hours with evening and weekend shifts; great for students looking for dynamic work.
- Why this job: Be part of a culture where fun thrives and your leadership makes a difference.
- Qualifications: Experience in customer-facing roles; leadership in leisure or entertainment is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Having fun matters, so we let the good time roll!
We’re excited to be recruiting for a Zonal Manager with great leadership skills to support our Wandsworth site. As a real team player you\'ll provide support the Management Team in the day to day operational running of one of the areas within our large Wandsworth site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
Situated on Wandsworth High Street, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, golf, virtual reality, and darts. We\'re also home to a sports bar, a great place to catch up with friends. There truly is something for everyone!
More about you
At Gravity we believe that having fun matters, and this doesn\'t just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We\'re therefore looking for an experienced leader who can support the team not only in the operational running of the site, but developing a culture of accountability and fun.
A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities
- Responsible for the ensuring delivery of high-quality customer service and experience consistently.
- Motivate a team to drive daily sales, and increase productivity.
- Work with the management team to ensure effective resource management within your zone throughout peak and off-peak times.
- Open and close the business if scheduled, perform cash handling duties and support with daily set up.
- Deal effectively with customer concerns, queries and complaints if required, following Company guidelines.
Your experience
- Experience in customer facing roles at a Team Leader or Supervisor level.
- Experience in a leisure or entertainment role is desirable.
- Awareness of Company commercials and financials.
- A strong leader who can communicate effectively and motivate a team.
- Proactive organisational and time management skills.
- Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?
- Free entry to our Gravity Active trampoline parks
Gravity Max | Zonal Manager in City of London employer: Southside Wandsworth
At Gravity Max, we prioritise fun not just for our customers but for our team as well, fostering a vibrant work culture that encourages creativity and collaboration. Located on Wandsworth High Street, our site offers unique opportunities for personal and professional growth within the dynamic leisure and entertainment industry, alongside benefits such as free entry to our attractions. Join us in creating memorable experiences while developing your leadership skills in an environment where accountability and enjoyment go hand in hand.
StudySmarter Expert Advice🤫
We think this is how you could land Gravity Max | Zonal Manager in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Southside Wandsworth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Southside Wandsworth
Don't be shy about reaching out to Southside Wandsworth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Gravity Max | Zonal Manager in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Southside Wandsworth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Southside Wandsworth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
