At a Glance
- Tasks: Manage customer calls and emails, providing guidance and support.
- Company: Join South Gloucestershire Council, a team making a real difference in the community.
- Benefits: Comprehensive training, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities to grow and innovate in a diverse team.
- Why this job: Be the first point of contact and help resolve customer enquiries every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
How you\'ll make a difference
As a Customer Care Officer, you will manage a significant volume of calls and emails, directing customers to resolve their enquiries and providing guidance and support.
The Contact Centre operates in a dynamic environment managing a wide range of enquiries for different services, including booking Registrar appointments, renewing library books, and dealing with Waste and Recycling and StreetCare enquiries.
What you will be doing
- As the first point of contact for customers, you will offer advice, assist with requests and direct enquiries to the relevant departments.
- It will be key for you to collect and check customer information, to ensure that effective solutions are achieved.
- You will be expected to address customer complaints as they arise, while referring more complex issues for appropriate resolution.
- Daily, you will be adhering to council service standards, policies and procedures, keeping updated with any subsequent changes.
- Working as a team, you will help maintain high levels of service through effective information sharing and accurate record keeping.
What we need from you
- It is essential you have experience in handling customer enquiries in a contact centre or customer service environment, dealing with high volumes of queries.
- Ideally, you will hold an NVQ Level 2 in Customer Care or Call Handling, or an equivalent qualification.
- It is important that you can demonstrate strong initiative and judgment, to identify problems and raise them with the service areas as appropriate.
- Given the elements of this role, you need to have the ability to listen and establish a rapport with customers, understanding their needs and managing expectations.
What you need to know
- The Contact Centre Officer role is not face-to-face, and all customer contact is predominately via telephone, email and social media.
- All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an in person interview.
Interviews will be held on 18th, 19th & 20th February 2026
How a career at South Gloucestershire Council is different
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We\'re building and shaping communities which people are proud of.
- We\'re planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
We\'ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Customer Care Officer Hay11 - Job Description
Customer Care Officer in Kingswood employer: Southglos
At South Gloucestershire Council, we pride ourselves on being an exceptional employer, offering a supportive work culture that values individual contributions and fosters professional growth. Our commitment to training and development ensures that as a Customer Care Officer, you will have the resources and opportunities to excel in your role while making a meaningful impact in the community. Join us in shaping vibrant communities and delivering essential services, all within a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Officer in Kingswood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southglos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southglos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Officer in Kingswood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southglos:Your cover letter is your chance to shine! Tell us why you want to work at Southglos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southglos!
How to prepare for a job interview at Southglos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
