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For Companies At a Glance
- Tasks: Manage customer calls and emails, providing guidance and support.
- Company: Join South Gloucestershire Council, a team making a real difference in the community.
- Benefits: Comprehensive training, career development, and a supportive work environment.
- Why this job: Be the first point of contact and help resolve customer enquiries every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic role with opportunities to grow and innovate in a diverse team.
The predicted salary is between 28800 - 43200 £ per year.
How you\’ll make a difference
As a Customer Care Officer, you will manage a significant volume of calls and emails, directing customers to resolve their enquiries and providing guidance and support.
The Contact Centre operates in a dynamic environment managing a wide range of enquiries for different services, including booking Registrar appointments, renewing library books, and dealing with Waste and Recycling and StreetCare enquiries.
What you will be doing
- As the first point of contact for customers, you will offer advice, assist with requests and direct enquiries to the relevant departments.
- It will be key for you to collect and check customer information, to ensure that effective solutions are achieved.
- You will be expected to address customer complaints as they arise, while referring more complex issues for appropriate resolution.
- Daily, you will be adhering to council service standards, policies and procedures, keeping updated with any subsequent changes.
- Working as a team, you will help maintain high levels of service through effective information sharing and accurate record keeping.
What we need from you
- It is essential you have experience in handling customer enquiries in a contact centre or customer service environment, dealing with high volumes of queries.
- Ideally, you will hold an NVQ Level 2 in Customer Care or Call Handling, or an equivalent qualification.
- It is important that you can demonstrate strong initiative and judgment, to identify problems and raise them with the service areas as appropriate.
- Given the elements of this role, you need to have the ability to listen and establish a rapport with customers, understanding their needs and managing expectations.
What you need to know
- The Contact Centre Officer role is not face-to-face, and all customer contact is predominately via telephone, email and social media.
- All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an in person interview.
Interviews will be held on 18th, 19th & 20th February 2026
How a career at South Gloucestershire Council is different
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We\’re building and shaping communities which people are proud of.
- We\’re planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
We\’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Customer Care Officer Hay11 – Job Description
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Customer Care Officer employer: Southglos
Contact Detail:
Southglos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer
✨Tip Number 1
Get to know the company! Research South Gloucestershire Council and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Prepare for the psychometric assessment! Brush up on your problem-solving and situational judgement skills. There are plenty of online resources to help you practice, so don’t leave it to the last minute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at South Gloucestershire Council.
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Officer role. Highlight your experience in handling customer enquiries and any relevant qualifications, like an NVQ Level 2 in Customer Care. We want to see how you can make a difference!
Show Off Your Skills: In your application, don’t forget to showcase your strong initiative and judgement skills. Give examples of how you've identified problems and resolved them in previous roles. This will help us see that you’re the right fit for our dynamic environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Southglos
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Officer. Familiarise yourself with common customer service scenarios and the types of enquiries you might handle. This will help you answer questions confidently and show that you're ready to jump in.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s words and are capable of understanding customer needs, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your initiative and judgment in these situations, as this will illustrate your ability to handle complaints effectively.
✨Emphasise Teamwork
Since the role involves working closely with others, share experiences that showcase your ability to collaborate and share information with team members. This will demonstrate that you can contribute to maintaining high service levels in a dynamic environment.
