At a Glance
- Tasks: Assist customers with developer services applications and ensure smooth processing.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Up to £28,000 salary, hybrid work, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a major investment programme focused on sustainability and service excellence.
- Qualifications: Strong customer service skills and effective communication abilities.
The predicted salary is between 28000 - 28000 € per year.
Closing Date: 2026-05-26
Location: Worthing, West Sussex (Hybrid, 2 days p/w)
Contract Type: Fixed Term (until January 2027)
Hours: 37, Monday to Friday
Salary: up to £28,000 (depending on skills and experience)
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers.
About the role
The purpose of the role is to help customers with their developer services applications. To ensure the application is reflective of the customers’ needs, all required technical elements including drawings, asset maps and relevant information are submitted to the required standard so that the application can be accepted and progressed smoothly. Guidance and reassurance will be provided to the customer by phone and digital channels throughout the application stage.
What you will be responsible for:
- Understand what developer-customers require and provide the appropriate supporting material.
- Accept and Reject applications in line with the Southern Water procedures and Water UK Levels of Service.
- Creation of Application on behalf of developer-customers when requested.
- Manage developer-customer queries received via a web-based portal, chat, telephone, email and post.
- Provision of key information to customers via web portal, chat, phone, email, or post to support the lifecycle of a DS scheme.
- Understand and process information provided on an application form.
What you’ll bring to the role:
- Excellent customer service focus, demonstrating patience and resilience when dealing with customers, maintaining a calm and professional manner at all times.
- Strong communication skills, with ability to adapt approach to different situations.
- Good persuasion and influencing skills with the ability to handle difficult situations, using empathy for customers whilst adhering to company policy.
- Ability to present information to customers concisely, clearly and accurately.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Water Connections Advisor-1 in Worthing employer: SouthernWaterServices
Southern Water is an exceptional employer, offering a dynamic work environment in Worthing, West Sussex, where you can contribute to transformative projects in the water industry. With a strong commitment to employee development, a focus on diversity, and a culture that values innovation, you'll have the opportunity to make a meaningful impact while enjoying a hybrid work model and competitive salary. Join us as we lead the way in enhancing sustainability and service excellence, and be part of a team that truly values your unique skills and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Water Connections Advisor-1 in Worthing
✨Tip Number 1
Get to know the company! Research Southern Water's values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling queries and providing support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Southern Water.
We think you need these skills to ace Water Connections Advisor-1 in Worthing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Water Connections Advisor role. Highlight your customer service focus and communication skills, as these are key for us.
Showcase Relevant Experience:When detailing your work history, emphasise any experience you have in handling customer queries or managing applications. We want to see how you've successfully navigated similar situations in the past.
Be Clear and Concise:In your written application, clarity is crucial. Present your information in a straightforward manner, making it easy for us to see how you meet the requirements of the role. Avoid jargon and keep it professional!
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is received directly by us and allows you to easily track its progress. Plus, it’s super simple!
How to prepare for a job interview at SouthernWaterServices
✨Know Your Stuff
Before the interview, make sure you understand the role of a Water Connections Advisor. Familiarise yourself with Southern Water's services and the developer-customers' needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you've demonstrated excellent customer service. Highlight situations where you handled difficult queries or provided reassurance to customers, as this will resonate well with the interviewers.
✨Practice Clear Communication
Strong communication skills are key for this role. During the interview, practice presenting information clearly and concisely. You might even want to rehearse explaining complex concepts in simple terms, as this will reflect your ability to adapt your communication style to different audiences.
✨Emphasise Your Adaptability
The job requires handling various queries through multiple channels. Be ready to discuss how you've adapted your approach in different situations. Share specific examples where you've successfully navigated changes or challenges, demonstrating your resilience and flexibility.
