Waste Application Advisor in Worthing

Location: Durrington, West Sussex

Contract Type: 12 Month Fixed Term Contract

Hours: 37

Salary: Up to £30k depending on skills and experience

About the role:

Becoming an Application Advisor is a great opportunity to step into an organisation that can give you the stability and work-life balance you’ve been dreaming of. During your first couple of months of training, you will be required to be in our Durrington office every day. But once you can fly solo, you will be able to enjoy that work-life balance.

You will be working from home 2 days and coming to the office 3 days a week. You can choose to drive as we have lots of parking spaces or take public transport as we are in walking distance to local bus stops and train stations.

What you will be responsible for:

• Be part of a team of 9 and work closely and collaboratively to bridge the gap between the jargon we use internally and what the customer really needs within our Developer Services team.
• Understand what developer-customers require and provide the appropriate supporting material.
• Accept and reject applications in line with the Southern Water procedures and Water UK Levels of Service.
• Create applications on behalf of developer-customers when requested.
• Manage developer-customer queries received via a web-based portal, chat, telephone, email and post.
• Provide key information to customers via web portal, chat, phone, email, or post to support the lifecycle of a DS scheme.
• Understand and process information provided on an application form.
• Work to Southern Water Processes for New Connections.
• Produce Survey Packs for our delivery Contractors.
• Provide support to different teams within DS when required, including the customer contact centre.
• Log received paper applications on the system.
• Work to Southern Water health & safety standards.

Skills & Competencies:

• Excellent IT skills.
• Ability to deliver a high level of accuracy through attention to detail.
• Excellent organisational skills.
• Excellent customer service focus, demonstrating patience and resilience when dealing with customers, maintaining a calm and professional manner at all times.
• Strong communication skills, with ability to adapt approach to different situations.
• Good persuasion and influencing skills with the ability to handle difficult situations, using empathy for customers whilst adhering to company policy.
• Ability to present information to customers concisely, clearly and accurately.
• Able to work to demanding targets and deadlines in a high-pressure environment.
• Ability to work collaboratively with the team in order to achieve targets.
• Flexible, proactive team player with a can-do attitude.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.

Our Commitment to Diversity: We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.