At a Glance
- Tasks: Create and manage work schedules, ensuring efficient resource use and communication.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Competitive salary, hybrid working, and comprehensive training provided.
- Other info: Enjoy a vibrant office environment with great amenities and career growth opportunities.
- Why this job: Make a real impact in a supportive team while enhancing your skills.
- Qualifications: Strong communication skills and a customer service background are essential.
The predicted salary is between 29325 - 29325 £ per year.
Closing Date: 2026-06-12
Job Type: Permanent
Location: Durrington, West Sussex (Hybrid - 3 office and 2 WFH)
Salary: £29,325.22
Hours: 38 hours per week / Hybrid working
Shift Pattern: This will be explained in full at interview stage, the shift pattern consists of early and late shifts as well as 1 in 9 weekend working.
About the role:
We have an excellent opportunity here at Southern Water for a Scheduler. If you’re an organised individual who has excellent communication skills, we want to hear from you!
As a scheduler, you will need to create and manage work schedules by deciding how to order both planned and reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements.
What you will be responsible for:
- Scheduling of reactive and planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently.
- Regular communication with District Managers/Field Performance Managers to review area performance.
- Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.
- Monitor and manage field team whereabouts to ensure adherence to schedule.
- Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.
- To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact.
- To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.
What you’ll bring to the role:
- Good customer service background.
- Familiar working towards deadlines and dealing with multiple priorities in a busy environment.
- Excellent communication skills.
- Competent user in Outlook, Excel and Teams - this is key in addition to working on multiple computer systems that we use internally such as Ellipse, Lightfoot, Water Works.
We provide a 6 weeks training programme from your day one! Plus, you will be working within a great supportive team in your journey learning the role.
We also offer hybrid working where you will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days. The office is close to train stations and bus routes, so don’t worry about transport! The office has a great canteen, and, in the summer, you could have lunch outside overlooking the pond.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
We understand that great talent comes in many forms. If this role excites you and you share our commitment to delivering sustainable solutions for our communities, please apply—even if your experience doesn’t perfectly match every requirement. We’ll support your growth and development.
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself.
Our Commitment to Diversity:
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information:
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Scheduler in Worthing employer: SouthernWaterServices
Southern Water is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a hybrid working model in Durrington, West Sussex, employees enjoy the flexibility of working from home while being part of a dynamic team dedicated to transforming the water industry. The company invests significantly in its workforce, providing comprehensive training and opportunities to influence strategic decisions, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Water. Understand their values, recent projects, and how they’re transforming the water industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Scheduler role and rehearse your responses. Focus on your organisational skills and how you handle multiple priorities. We want to see how you can keep things running smoothly!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Scheduler, you'll need to communicate effectively with various teams, so demonstrate that you can do just that.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm for the role and helps you figure out if Southern Water is the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Scheduler in Worthing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your scheduling experience and communication skills. We want to see how you can bring your unique flair to the Scheduler role!
Show Off Your Skills:Don’t forget to mention your proficiency in Outlook, Excel, and Teams. We’re looking for someone who can juggle multiple tasks, so give us examples of how you've done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SouthernWaterServices
✨Know Your Scheduling Tools
Familiarise yourself with the software mentioned in the job description, like Outlook, Excel, and any specific systems like Ellipse or Lightfoot. Being able to demonstrate your competence with these tools during the interview will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Scheduler, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully managed communication in past roles, especially in high-pressure situations. This will highlight your ability to keep everyone informed and aligned.
✨Demonstrate Flexibility
The role requires a flexible approach to scheduling and reacting to emergencies. Think of instances where you've had to adapt quickly to changing circumstances and be ready to discuss them. This will illustrate your problem-solving skills and readiness for unexpected challenges.
✨Understand the Company’s Vision
Research Southern Water's commitment to sustainability and service excellence. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. Showing that you understand their mission will set you apart as a candidate who is genuinely interested in the role.
