At a Glance
- Tasks: Audit metering jobs, resolve issues, and drive process improvements.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Up to £32,000 salary, hybrid work, and career growth opportunities.
- Other info: Diverse environment with a commitment to innovation and positive impact.
- Why this job: Be part of a game-changing initiative that impacts sustainability and customer service.
- Qualifications: Customer service experience, problem-solving skills, and data confidence.
The predicted salary is between 32000 - 32000 € per year.
Location: Durrington, West Sussex (Hybrid)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: up to £32,000, depending on skills and experience
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers.
About the role
Smart Metering is more than just technology — it’s a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before. This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you’ll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.
What you will be responsible for:
- Auditing metering jobs for accuracy and compliance.
- Resolving operational exceptions and anomalies.
- Driving process reviews and continuous improvement.
- Creating and delivering training to upskill internal and external teams.
- Supporting escalations and complex issue resolution.
- Monitoring third-party performance and fostering collaboration.
- Using data to uncover trends and inform decisions.
- Championing service quality and operational excellence.
What you’ll bring to the role:
- A strong background in customer service operations (utilities/smart metering experience a plus!).
- Sharp attention to detail and a knack for solving problems.
- Excellent communication and stakeholder management skills.
- Confidence working with data and making informed decisions.
- Experience supporting third-party partners and driving performance.
- A proactive mindset and adaptability in a fast-paced environment.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information:
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Metering Operations Support in Worthing employer: SouthernWaterServices
Southern Water is an exceptional employer, offering a dynamic work environment in Durrington, West Sussex, where you can play a pivotal role in transforming the water industry. With a strong commitment to employee growth, a culture of collaboration, and a focus on sustainability, you'll have the opportunity to make a meaningful impact while enjoying competitive benefits and a supportive hybrid working model. Join us as we lead the way in delivering innovative solutions that enhance service excellence and environmental performance.
StudySmarter Expert Advice🤫
We think this is how you could land Metering Operations Support in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Southern Water. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Southern Water’s recent projects and their impact on the environment. Show them you’re not just another candidate; you’re genuinely interested in their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how your skills align with the role of Metering Operations Support and be ready to share examples of your problem-solving prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Southern Water.
We think you need these skills to ace Metering Operations Support in Worthing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Metering Operations Support role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a proactive mindset and adaptability, especially in fast-paced environments like ours.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Metering Operations Support position. Plus, it’s super easy!
How to prepare for a job interview at SouthernWaterServices
✨Know Your Stuff
Make sure you understand the ins and outs of smart metering and how it impacts customer service. Brush up on Southern Water's recent initiatives and their AMP8 programme, as this will show your genuine interest in the role and the company.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved operational issues or improved processes. This is key for a role that involves auditing and driving continuous improvement, so be ready to share specific stories.
✨Communicate Clearly
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and concisely. Think about how you would explain complex data trends or operational exceptions to someone without a technical background.
✨Be Proactive and Adaptable
Demonstrate your proactive mindset by discussing times when you took the initiative to improve a situation. Also, be prepared to talk about how you adapt to fast-paced environments, as this role will require flexibility and quick thinking.
