At a Glance
- Tasks: Lead digital demand management and business analysis for impactful projects.
- Company: Join a forward-thinking company with a hybrid work culture.
- Benefits: Competitive salary, career development, and flexible working options.
- Other info: Opportunity to lead a dynamic team and drive continuous improvement.
- Why this job: Shape the future of digital demand and make a real difference.
- Qualifications: Experience in demand management and strong analytical skills required.
The predicted salary is between 60750 - 74250 £ per year.
The Digital Demand and Business Analysis Manager is responsible for leading the end-to-end Digital demand management capability and the Business Analysis function, ensuring demand is captured, assessed and prioritised effectively and that high quality analysis supports delivery across Digital. The role owns demand intake and associated governance, and is accountable for providing clear demand insight, prioritised pipelines and decision support to enable effective portfolio planning and capacity management. It works closely with business and Digital stakeholders to shape demand and leads the Business Analysis team to ensure consistent standards, quality outputs and alignment across the demand and delivery lifecycle.
Accountabilities
- Business Analysis Capability – Lead and develop the Business Analysis capability, ensuring consistent standards, high quality outputs and effective alignment with demand and delivery across Digital. Provide direction, prioritisation and oversight of BA activity.
- Demand Intake and Triage – Operate the end to end demand intake process, acting as the single point of coordination. Ensure requests are categorised, clarified and triaged with clear scope, urgency, value and dependencies. Facilitate structured triage forums and cross functional review.
- Impact Assessment – Oversee and assure the quality of impact assessments covering strategic alignment, indicative cost and effort, feasibility, risks, constraints, capacity implications and delivery options. Provide objective analysis to support governance decision making.
- Pipeline Management and Prioritisation – Own and manage a transparent, prioritised demand pipeline aligned to strategy, governance criteria and capacity. Provide clear visibility of demand and highlight bottlenecks, risks and dependencies.
- Reporting and Insights – Produce forward looking demand profiles, dashboards and management information to support portfolio level planning. Provide insight and challenge to support effective decision making.
- Stakeholder Engagement – Engage proactively with senior stakeholders to set expectations, clarify outcomes and manage competing priorities. Influence and challenge to support prioritisation decisions and alignment across Digital and business teams.
- People Leadership and Development – Lead and manage the Business Analysis team, setting clear objectives, supporting performance, and developing individuals to build a strong and effective team.
Skills & Competencies
- Portfolio management (Level 5) – Defines and operates demand intake and prioritisation processes, ensuring alignment to portfolio governance, strategic priorities and organisational capacity.
- Demand management (Level 5) – Leads and governs the end to end demand lifecycle, ensuring consistent intake, assessment, prioritisation and visibility across Digital.
- Business analysis (Level 5) – Provides leadership and assurance of business analysis activity, ensuring consistent standards, quality outputs and effective support across demand shaping and delivery.
- Requirements definition & management (Level 4–5) – Ensures clarity, consistency and traceability of demand and requirements, supporting effective translation into delivery outcomes.
- Governance (Level 5) – Applies and enforces structured governance across demand assessment and prioritisation, supporting effective and transparent decision making.
- Financial analysis (Level 4) – Supports development of indicative cost and effort assessments to inform prioritisation and planning decisions.
- Reporting (Level 4–5) – Produces and interprets management information, dashboards and insights to support portfolio level planning and decision support.
- Capacity management (Level 4–5) – Works with teams to understand resource demand, constraints and dependencies to inform prioritisation and pipeline management.
- Stakeholder engagement (Level 5) – Builds strong relationships and influences senior stakeholders, enabling alignment across competing priorities and demand.
- Facilitation (Level 5) – Leads cross functional workshops, triage forums and governance sessions to drive clarity, alignment and decision making.
- Communication (Level 4–5) – Produces clear, structured communication tailored to technical and non-technical audiences, supporting effective engagement and decision making.
- Business process improvement (Level 5) – Leads continuous improvement of demand management and business analysis processes, tooling and ways of working.
- Information management (Level 4) – Ensures accuracy, consistency and integrity of demand data and associated artefacts.
- Methods and tools (Level 4–5) – Applies and evolves methods, standards and tools to support effective demand and business analysis activities.
- People leadership (Level 5) – Leads, coaches and develops Business Analysts, ensuring capability growth, effective performance and consistent standards across the function.
Knowledge
- Proven experience in demand management, portfolio intake, PMO or digital operations.
- Understanding of agile and hybrid delivery models.
- Strong experience producing management information and reporting.
- Experience working across multidisciplinary digital teams.
- Comfortable working with senior stakeholders.
- Experience leading or coordinating analyst or delivery teams.
Qualifications
- APM, SAFe, ITIL or equivalent.
- Business analysis qualification such as BCS.
Digital Demand & Business Analysis Manager in Worthing employer: SouthernWaterServices
Southern Water is an exceptional employer, offering AI Automation Engineers the chance to work with cutting-edge technologies like Microsoft Copilot and Power Platform in a dynamic and supportive environment. With a strong commitment to employee growth through training and development opportunities, as well as a focus on diversity and inclusion, Southern Water fosters a culture where innovative ideas thrive and every team member can make a meaningful impact on the future of water services.
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We think this is how you could land Digital Demand & Business Analysis Manager in Worthing
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We think you need these skills to ace Digital Demand & Business Analysis Manager in Worthing
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at SouthernWaterServices, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at SouthernWaterServices
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with SouthernWaterServices’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
