Application Advisor in Worthing

Location: Worthing, West Sussex (Hybrid, 2 days p/w)

Contract Type: Permanent

Hours: 37, Monday to Friday

Salary: up to £28,000 (depending on skills and experience)

There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers.

About the role

The purpose of the role is to help customers with their developer services applications ensuring the application is reflective of the customers’ needs so that the application can be accepted and progressed smoothly. Guidance and reassurance will be provided to the customer by phone and digital channels throughout the application stage.

What you will be responsible for

• Understand what developer-customers require and provide the appropriate supporting material.
• Accept and Reject applications in line with the Southern Water procedures and Water UK Levels of Service.
• Creation of Application on behalf of developer-customers when requested.
• Manage developer-customer queries received via a web-based portal, chat, telephone, email and post.
• Work to Southern Water Processes for New Connections.
• Contributing to improved levels of developer-customer experience (D-MeX).

What you’ll bring to the role

• Previous experience of working in a customer service role (water experience is not essential for the role as comprehensive training will be provided).
• Strong communication skills, with ability to adapt approach to different situations.
• Good persuasion and influencing skills with the ability to handle difficult situations, using empathy for customers whilst adhering to company policy.
• Able to work to demanding targets and deadlines in a high pressure environment.
• Ability to work collaboratively with the team in order to achieve targets.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself.

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.