At a Glance
- Tasks: Inspect water networks, resolve customer issues, and ensure clean water supply.
- Company: Join Southern Water, a leader in transforming the UK's water industry.
- Benefits: Competitive salary, business van, tools, fuel card, and overtime opportunities.
- Other info: Diverse team culture with career progression and training opportunities.
- Why this job: Make a real impact on community health and sustainability while enjoying outdoor work.
- Qualifications: Valid UK driving licence and willingness to learn about water networks.
The predicted salary is between 31050 - 31050 £ per year.
Location: Horsham - you will also need to be willing to travel across multiple sites across West Sussex and have a current full driving licence.
Contract Type: Permanent
Hours: 37 hours (Mon - Thurs 8:30 am - 16:30 pm, Fri 8:30 am - 16:00 pm)
Salary: £31,050 per annum plus standby and overtime opportunities. Standby rota participation can increase earnings significantly.
Benefits: Business van, Tools and fuel card
About the role
Join our customer‑facing frontline operations team to help ensure our customers receive a continuous supply of clean, fresh water. As a Water Network Inspector, you play a vital role in safeguarding service quality, resolving customer incidents, and protecting water quality across the distribution network. Every day is different — you will work outdoors in all weather, respond to customer issues, carry out inspections, plan shutdowns, and take ownership of incident resolution. This role is crucial in keeping water flowing, maintaining customer satisfaction, and supporting operational excellence.
What you will be responsible for:
- Providing a courteous and efficient service to all customers, from domestic households to large industrial sites.
- Planning, organising, and executing shutdowns to the distribution system, minimising disruption and maintaining supply wherever possible.
- Ensuring procedures for protecting water quality during mains repair work are always followed.
- Acting as the first point of contact during emergencies, determining an appropriate course of action and escalating as required.
- Carrying out inspections and, where possible, resolving customer-related incidents directly.
- Identifying when issues need referral to service partners or internal specialists for further action.
Additional Requirements
Participation in a 1 in 6 days standby rota.
What you’ll bring to the role:
Essential
- A valid UK manual driving licence (MUST have).
- Comfortable working outdoors in all weather conditions.
- Able to work effectively and efficiently on your own.
- Keen to learn and operate complex processes with high-quality controls.
Desirable
- Interest or experience in water networks or utilities.
- Interest in developing skills in mechanical or electrical fields (supported through training and apprenticeships).
Progression opportunities
Southern Water offers career progression, training, and development opportunities.
About Southern Water
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information:
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Water Network Inspector in Horsham employer: SouthernWaterServices
Southern Water is an exceptional employer, offering AI Automation Engineers the chance to work with cutting-edge technologies like Microsoft Copilot and Power Platform in a dynamic and supportive environment. With a strong commitment to employee growth through training and development opportunities, as well as a focus on diversity and inclusion, Southern Water fosters a culture where innovative ideas thrive and every team member can make a meaningful impact on the future of water services.
