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- Tasks: Lead a dynamic team in real-time wastewater operations and drive proactive strategies.
- Company: Join Southern Water, a leader in innovative water management solutions.
- Benefits: Competitive salary up to £68,000, plus car allowance and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of wastewater operations.
- Qualifications: Strong leadership experience in control centre or utilities environments required.
- Other info: Be part of a 24/7 team that values accountability and continuous improvement.
The predicted salary is between 58000 - 68000 £ per year.
Location: Durrington (onsite)
Contract Type: Permanent
Hours: 38
Salary: Up to £68,000 per annum depending on skills and experience plus £400 p/m car allowance
About the role
Southern Water is embarking on an exciting evolution of how we deliver real-time operational control across our Wastewater network. We are recruiting for a Control Centre Manager, internally known as Waste Control Manager, to lead our Reactive Control function while shaping the shift toward a more proactive, insight-led, and resilient operational model. This is a pivotal leadership role requiring sharp operational awareness, decisive management under pressure, and strategic vision to future-proof how we monitor and respond to events across our network.
You will lead and inspire a high-performing team within our 24/7/365 Control Centre environment. With 7 direct reports and indirect leadership of approximately 35 colleagues, you will manage real-time control operations to ensure a rapid, coordinated response to incidents, while driving the transformation to a proactive operational strategy.
What you will be responsible for:
- Managing and motivating reactive teams to deliver swift, effective decision-making during fast-paced operational situations.
- Setting clear direction and overseeing performance to ensure operational assets are monitored and managed proactively.
- Shaping future control centre capability, identifying opportunities to optimise processes, tools, and ways of working.
- Driving collaboration across operational, field and support teams to deliver seamless, end-to-end event prevention and response.
- Using data, insights, and industry best practice to improve performance, enhance operational resilience and anticipate resource challenges.
- Modelling operational scenarios and designing proactive intervention strategies, ensuring readiness and capability at all times.
- Delivering against strategic plans, influencing and reporting at senior management level.
Additional Requirements specific to the role
As part of this role, you will join Southern Water's 24/7 Incident Management Standby Rota, ensuring leadership presence during major incidents and urgent operational situations. Your role will be key in leading and developing Control Centre teams to foster a culture of accountability, high performance and continuous improvement, while maintaining strong oversight of reactive operational issues and balancing longer-term strategic planning. You will analyse performance trends and use insights to enhance proactive monitoring and incident prevention, benchmark processes against industry standards, and drive efficiency through improved rostering, workflow and decision pathways. The position also requires robust cross-team communication and coordination, alongside providing decisive leadership during high-pressure situations to ensure swift and effective action.
What you'll bring to the role
You will be a proactive, resilient and influential leader who thrives in a fast-paced, reactive operational environment. You bring clarity under pressure, are confident in making time-critical decisions, and naturally shift between operational oversight and strategic thinking.
Essential
- Strong experience leading teams in a control centre, operational, or utilities environment.
- Ability to drive team performance, coach leaders and build capability across a 24/7 operation.
- A strategic mindset that anticipates future challenges and identifies innovative solutions.
- Being able to organise priorities and resources effectively and use clear, structured thinking when working with different scenarios.
- Excellent communication and stakeholder management skills at all levels.
- Experience using data and insights to improve operational performance.
- The ability to balance reactive response excellence with proactive operational improvement.
Desirable
- Experience in Utilities or data-led operational environments.
Control Centre Manager- Waste Water Operations in Durrington employer: SouthernWaterServices
Contact Detail:
SouthernWaterServices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Manager- Waste Water Operations in Durrington
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to control centre management. Think about how you’d handle real-time operational challenges and be ready to share your insights and strategies.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in motivating teams and driving performance. Share specific examples of how you've improved operations or handled high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Southern Water.
We think you need these skills to ace Control Centre Manager- Waste Water Operations in Durrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Centre Manager role. Highlight your experience in leading teams, especially in a control centre or operational environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven team performance and made time-critical decisions in high-pressure situations.
Showcase Your Strategic Mindset: In your application, don't forget to showcase your strategic thinking. Talk about how you've anticipated challenges and implemented innovative solutions in past roles. We love candidates who can think ahead and drive improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SouthernWaterServices
✨Know Your Stuff
Make sure you understand the ins and outs of wastewater operations and control centre management. Brush up on industry best practices, recent trends, and any relevant technologies. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in high-pressure situations. Think about times when you motivated your team or made critical decisions that had a positive impact. This is crucial for a role that requires managing a reactive team effectively.
✨Be Data-Savvy
Since the role involves using data to improve operational performance, be ready to discuss how you've used data insights in past roles. Bring specific examples of how you’ve analysed performance trends and implemented changes based on those insights.
✨Practice Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Practice responding to hypothetical situations related to operational challenges, ensuring you demonstrate clarity under pressure and a proactive mindset.
