Key Account Manager

Key Account Manager

Portsmouth Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Build and maintain relationships with key customers while driving sales growth.
  • Company: Join Southerns Broadstock Interiors, a leader in the furniture industry.
  • Benefits: Enjoy flexible working options and opportunities for professional development.
  • Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
  • Qualifications: Experience in account management and strong sales skills are essential.
  • Other info: Travel may be required to meet customer needs and attend events.

The predicted salary is between 36000 - 60000 £ per year.

As a Key Account Manager at Southerns Broadstock Interiors, you will play a crucial role in building and maintaining strong relationships with allocated customers and new customers. Your primary responsibility is to ensure customer satisfaction, drive revenue growth through Key account, A Account and Target account sales, and contribute to the overall success of the business. You’ll take a strategic and hands-on approach to managing assigned accounts, identifying new business opportunities, and achieving sales specific objectives. You will oversee the end-to-end sales process and work closely with other roles within the Sales function for effective account management.

Role Specification:

  • Build and maintain strong relationships with key decision-makers.
  • Conduct on-site and off-site customer meetings, both in person and virtually, and lead negotiations of contracts and agreements to ensure favourable terms for both the customer and the company.
  • Gather accurate information to create project/design briefs from customers.
  • Specify suitable products based on customer brief and budget whilst utilising GleanQuote.
  • Verify the accuracy of proposals produced via GleanQuote whether produced independently or by the Sales Support team before they are presented to the customer or the procurement team in line with company standards.
  • Maintain margin levels in accordance with business objectives.
  • Coordinate responses to ad hoc inquiries from Key accounts, A accounts, and Target accounts, collaborating with internal teams as needed to ensure timely and accurate responses.
  • Take responsibility for obtaining Mandatory Pre-Order information from customers of your allocated Key and A accounts.
  • Develop and implement revenue growth strategies, including upsell and cross-sell tactics within existing accounts, while also ensuring retention and identifying new opportunities aligned with business goals.
  • Generate appropriate key account plans and organisational charts for assigned accounts, ensuring alignment with account types and the necessary KPIs.
  • Create regular reports for management review, including accurate forecasting and highlighting account performance, achievements, and areas that warrant improvement.
  • Follow up marketing opportunities and work closely with the marketing team to maximise growth potential.
  • Liaise with Design and Tender team to produce market-leading responses.
  • Collaborate closely with internal teams to ensure seamless project execution that meets customer expectations.
  • Update and maintain HubSpot CRM system to required standards for all proposals produced.
  • Manage and maintain additional systems as and when required such as Concept.
  • Promote our Aftercare department and assist with verifying the accuracy of issues to address and resolve all customer concerns while maintaining positive and professional relationships.
  • Stay updated on industry trends, competitors, and market changes while attending trade shows, networking events, and team training days.
  • Ensure product knowledge is current and plans are in place for ongoing refreshment.
  • Create an annual business plan in line with target aspirations.
  • Take ultimate responsibility for assigned accounts.
  • Provide support and mentorship to the Sales Support Team.

Person Specification:

  • Enthusiastic and energetic candidate with a positive, customer-first mindset.
  • Proven experience as an Account Manager in the furniture industry or a related field, proficient in the concept and execution of Strategic solution selling.
  • Experience managing key accounts in the higher education and government sectors is preferred but not essential.
  • Strong sales and negotiation skills, with a track record of achieving and exceeding revenue targets.
  • Excellent communication and interpersonal skills, both with customers and internal teams.
  • Ability to think strategically and contribute to the development of long-term business plans.
  • Strong problem-solving abilities, with a proactive approach to addressing challenges.
  • Ability to adapt to changing business environments and priorities.
  • Exceptional organisational skills, with the ability to manage multiple tasks and projects simultaneously.
  • Excellent presentation skills and the ability to conduct product demonstrations.
  • Ability to work independently and as part of a team.
  • Computer literate, including proficiency in Microsoft Office and CRM software.
  • Ability to regularly travel in line with business and customer requirements.

Key Account Manager employer: Southerns Broadstock Interiors

At Southerns Broadstock Interiors, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Key Account Managers benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a vibrant location that encourages creativity and teamwork. With a strong focus on employee well-being and satisfaction, we provide competitive benefits and a supportive environment where your contributions directly impact our success.
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Contact Detail:

Southerns Broadstock Interiors Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Key Account Manager

✨Tip Number 1

Network actively within the furniture industry and related sectors. Attend trade shows, networking events, and industry seminars to meet potential clients and decision-makers. Building these relationships can give you a significant edge when applying for the Key Account Manager position.

✨Tip Number 2

Familiarise yourself with GleanQuote and HubSpot CRM, as these tools are essential for the role. Consider taking online courses or tutorials to enhance your proficiency, which will demonstrate your commitment and readiness to hit the ground running.

✨Tip Number 3

Stay updated on industry trends and competitors by following relevant publications and online forums. This knowledge will not only help you in interviews but also show that you are proactive and genuinely interested in the field.

✨Tip Number 4

Prepare to discuss specific strategies for revenue growth and account management during your interview. Think about past experiences where you've successfully upsold or cross-sold products, as this will highlight your strategic thinking and problem-solving skills.

We think you need these skills to ace Key Account Manager

Relationship Management
Sales Strategy Development
Negotiation Skills
Customer Satisfaction Focus
Revenue Growth Strategies
Account Management
Project Management
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Organisational Skills
Presentation Skills
CRM Proficiency
Market Analysis
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in the furniture industry or related fields. Emphasise your sales achievements and any experience with strategic solution selling.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've built strong customer relationships and driven revenue growth in previous positions.

Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as negotiation, communication, and problem-solving abilities. Provide concrete examples of how you've successfully applied these skills in past roles.

Show Industry Knowledge: Demonstrate your understanding of industry trends and market changes in your application. Mention any relevant experiences, such as attending trade shows or networking events, to show you're proactive about staying informed.

How to prepare for a job interview at Southerns Broadstock Interiors

✨Research the Company and Industry

Before your interview, take some time to research Southerns Broadstock Interiors and the furniture industry. Understand their products, services, and recent developments. This knowledge will help you tailor your responses and demonstrate your genuine interest in the company.

✨Prepare for Relationship-Building Questions

As a Key Account Manager, building relationships is crucial. Be ready to discuss your past experiences in managing key accounts and how you've successfully built rapport with clients. Use specific examples to illustrate your approach and the outcomes achieved.

✨Showcase Your Sales Skills

Highlight your sales achievements and strategies during the interview. Be prepared to discuss how you've driven revenue growth in previous roles, including upselling and cross-selling tactics. Quantify your successes with numbers to make a stronger impact.

✨Demonstrate Problem-Solving Abilities

Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in account management and how you resolved them. Emphasise your proactive approach and ability to adapt to changing circumstances.

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