Order Fulfilment Coordinator in Bolton

About the Company

Southerns Broadstock Interiors is one of the UK’s leading furniture, fixtures and equipment (FF&E) manufacturers and supply specialists. Furnishing spaces for both working and learning, we develop interior solutions that meet your unique needs, deliver innovation and optimise costs. Our combined strengths in design, product specification and end-to-end service delivery make Southerns Broadstock Interiors a comprehensive, big thinking FF&E partner for your organisation. We are proud to be named preferred suppliers and framework partners by some of the country’s most discerning institutions and consortia. We’ve earned this status over four decades by holding our services and products to stringent quality standards and by delivering value that extends far beyond the provision of furniture. Sustainability, social value and inclusive design are important subjects for Southerns Broadstock Interiors, and we’re committed to working collaboratively with our customers to fully understand their own values and core challenges. By sharing our subject knowledge and developing narrative together, we back up all decisions made and successfully implement change, creating a solution to meet the expectations of all stakeholders. Ensuring you have the right environment to fully support and inspire your people demands specialist expertise and knowledge. That’s what we do, day in, day out at Southerns Broadstock Interiors.

Pay range and compensation package

• £27,000.00 per annum
• 37.5 hours per week
• 25 days annual leave + 1 life event day per annum (pro-rated if part-time)
• Salary Exchange Pension Scheme
• Company Life Assurance Scheme
• Company Sick Pay
• Enhanced Parental Leave Pay
• Cycle to Work Scheme
• Discounts & Cashback at retailers

About the Role

This role will be responsible for all day to day customer order processing, purchasing and aftercare service requests in line with Company processes and customer expectations.

Key Duties & Responsibilities

• Process clean orders onto SageX3 accurately, returning any unclean orders to the relevant Account Manager.
• Place Purchase Orders (PO) according to confirmed customer orders.
• Ensure all supplier order acknowledgments are checked thoroughly and update the system to reflect any changes.
• Monitor progress of all POs raised until goods are received as acknowledged and ensure all relevant information is updated within Sage X3.
• In case of identified delays via supply chain, take a proactive approach and raise this with the relevant Account Manager and logistics team, working in conjunction to resolve any issues.
• Update HubSpot with order status and supporting documentation.
• Work closely with Logistics and communicate with the customer.
• Raise aftercare requests on Sage X3 and ensure that customers are kept up to date on the progress from start to finish.
• Develop strong relationships with supply chain partners.
• Evaluate supplier performance and report to management on a regular basis.
• Keep in-house and supply chain product knowledge up to date.

The above is provided as an illustration of the expected duties and is not an exhaustive list. Your duties may vary and over time additional duties may be added as the role develops.

Key performance Indicators

• Accurately process clean orders onto the Sage X3 system within 24 hours
• Chase outstanding suppliers acknowledgements if not received within 48 hours
• Check supplier acknowledgements within 24 hours of receipt and update the system
• Raise Aftercare requests on the system within 24 hours

Qualifications & Experience

• Minimum 2 years experience in a similar role
• Proficient in the use of Microsoft packages
• Previous experience of Sage would be beneficial but not essential

Equal Opportunity Statement

It is the policy of this Company to treat job applicants and employees in the same way regardless of their sex, sexual orientation, marital status, age, race, religion or belief, ethnic origin, colour, nationality or disability. The Company is an equal opportunity employer. Equal opportunity is about good employment practices and efficient use of our most valuable asset, our employees. Every manager and employee has personal responsibility for the implementation of our policy.