Welcome Home Worker

Southern Brooks is looking for a passionate and proactive individual to join our Welcome Home Project in a full-time, fixed term role until 30th September 2027.

Working in partnership with Age UK South Gloucestershire, you'll support people returning home from hospital, helping them regain confidence, maintain their independence, and stay connected to their local community.

This is a rewarding role where you'll work alongside people at a key point in their lives, providing tailored support that helps them overcome challenges and achieve the goals that matter most to them.

You'll take a person-centred approach, empowering individuals to build on their strengths, access the right services, and feel confident living independently at home.

We're looking for someone who has experience supporting people with health, wellbeing, or social care needs and who is committed to making a positive difference in their community.

You'll be a confident communicator, able to build trusted relationships with clients, colleagues, and partner organisations, and you'll be motivated by helping people improve their wellbeing and quality of life.

Main duties of the job

• If you were already in this role, you might be doing some of these things this week:
• Carrying out person-centred home assessments and co-producing an action plan with clients.
• Supporting individuals to overcome barriers to maintaining their independence and accessing services.
• Accompanying individuals to community groups, activities, appointments, and statutory services.
• Supporting people to use assistive technology and practical solutions that help them stay safe and independent at home.
• Working closely with hospital discharge teams, occupational therapists, social care professionals, volunteers, and other partners to provide joined-up support.

About us

We provide short to medium support to people over 50 years old who have been discharged from hospital to stay well in their own home, increase confidence and reconnect to their communities.

We deliver tailored home support care (wellbeing and practical support, minor adjustments to the home environment, access to community activities, home technology support, etc) in clients homes in conjunction with volunteers from AGEUK South Gloucestershire.

Clients are referred by hospital and community Adult Social Care and reablement services.

As a vital member of our team and in return for your passion, expertise and commitment, we will provide you with:

• A salary of £28,088 per year (pro-rata)
• Excellent Annual Leave entitlement - starting at 5 weeks plus bank holidays per year (pro rata)
• A passionate, inclusive, committed and welcoming workplace
• A flexible, hybrid, casual-dress work environment

• And we will even give you a paid day off for your birthday!

Job responsibilities

This key role works closely with the Welcome Home Manager, other Southern Brooks services and the Age UK Volunteer Coordinator and volunteers to provide appropriate, goals based support in a timely manner.

This is a varied role requiring multi-tasking skills and working under pressure.

• Main purpose of the job
• Support patients who have been discharged from hospital and assist them in settling back into daily life and their community.
• Carry out home assessments to co-produce a 6-week goal based plan, support the client to follow and achieve their goals.
• Maintain a client caseload to empower people to grow in confidence and independence living at home.
• Client Work
• Carry out motivational interviewing, and person-centred conversations with the clients to identify the activities and changes to help them stay well at home.
• Co-produce action plans and facilitate follow-through.
• Effectively manage and prioritise a caseload of individuals offering 6 -12 sessions to each.
• Support individuals to address barriers to services or maintaining independence.
• Reduce social isolation and loneliness by encouraging clients to participate in social, faith and local community/leisure activities.
• Accompany individuals to community groups, activities, and statutory services.
• Supporting use of assistive technology (talking clock, remote wearable emergency alarm, etc)
• Providing a checking service in person, over the phone and using technology.
• Maintain records and databases in line with all operational procedures and data protection legislation.
• Produce written reports of work and monitoring information as and when required.
• Produce case studies to evidence the impact of the service on users.
• General
• Work closely and establish effective working relationships with other professionals(hospital discharge teams, occupational therapists & other professionals) to ensure joined up support to clients.
• Work closely with the project manager to constantly improve the service to clients, acting on feedback.
• Undertake other duties that may from time to time be reasonably required, e. g. attending community events, assisting with fundraising activities etc.
• Comply with all policies and procedures and promote Equal Opportunities, Safeguarding and maintain GDPR compliance.
• Attend training, team meetings, internal and external events as required.
• Personal Skills & Values
• Empathy and passion for supporting adults to live well in their own homes.
• Promotion of high-quality care with a focus on clients independence & wellbeing.
• Commitment to reducing health inequalities.
• Flexible and adaptable outlook
• A practical approach to problem solving
• Job Related Skills
• Active safeguarding understanding and training in vulnerable adults.
• Partnership working - building relationships with, colleagues, stakeholders, and other organisations.
• Excellent organisational and time management skills to manage and prioritise your work, client needs and handle varied demands and meet tight deadlines.
• Good IT skills, experienced in using various software packages including MS Office packages and ability to maintain records in databases.
• Good listening, communication & problem-solving skills.
• Ability to work as part of a team, as well as independent lone working.
• Having a creative and flexible approach to work.

Qualifications

• Knowledge of and experience in client-working techniques such as motivational interviewing and active listening.

This includes strength-based, trauma-aware and person-centred approaches.

Experience

• At least 2 years experience working with people with health and social needs, or community-based work using a person-centred approach.
• Motivational Interviewing and strengths-based assessment skills.
• An understanding of risk assessment and risk management.
• Ability to understand complex client needs and use a brokerage approach to meet these needs.
• Knowledge of brief interventions, behaviour change, motivational change.
• Experience of implementing policies and procedures.
• Knowledge of Equality and Diversity issues.
• Experience of using databases to record client actions and interventions.
• Knowledge of social prescribing. (desirable)
• Experience of working with older people. (desirable)
• Working Conditions
• A driving licence and access to transport
• Occasional out of hours working to meet the clients needs.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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