Join Our Growing Team!
Are you an experienced service coordinator ready to take the next step into leadership? Unique Fire and Security is a leader in providing cutting-edge fire and security solutions to both residential and commercial clients. We pride ourselves on our commitment to quality, safety, and innovation. We're now looking for an experienced Service Coordinator Team Leader to support the field based team, keeping our engineers, clients and projects running smoothly from our Poole office.
Why Join Us?
At Unique Fire and Security, we offer a career path with endless opportunities. As a rapidly expanding company, we're constantly evolving, embracing new technologies, and providing our team with the resources they need to succeed. Join us and be part of a company that values your skills, supports your growth, and provides an exciting and collaborative work environment.
About The Role
As Service Coordinator Team Leader, you'll be the main office-based point of contact for a team of field engineers, coordinating their diaries, workload and daily schedules to keep jobs running on time. You'll manage the day-to-day admin around their work, checking worksheets, chasing parts, and liaising with clients on their behalf, so your engineers can stay focused on the job in hand. Working closely with the Service Manager, you'll help keep the engineering team organised, informed and fully supported from the office.
Key Responsibilities
• Lead, supervise and support a small team of service engineers, providing guidance, coaching and day-to-day performance management.
• Coordinate and schedule engineer diaries via our CRM system, allocating workload across the team to ensure efficient use of resources and a prompt response to jobs, and raise invoices once jobs are completed.
• Liaise directly with clients to confirm job details and manage expectations, acting as the first point of escalation for delays, queries or complaints.
• Answer incoming customer calls, offering simple step-by-step troubleshooting solutions as and when required using our knowledge base system.
• Review engineer worksheets and job documentation for accuracy and completeness, keeping records and internal systems up to date.
• Coordinate with suppliers to ensure timely ordering and delivery of parts and materials.
• Identify and implement improvements to processes to increase efficiency and accuracy, ensuring all work adheres to current legislation and company procedures.
What We Are Looking For
• Proven experience in an coordination, administration or a scheduling role.
• Experience supervising, leading or mentoring a small team, ideally in a fast-paced office environment.
• Strong organisational skills, comfortable coordinating multiple people, jobs and priorities at once.
• Strong IT skills, including confidence with scheduling or CRM systems.
• Excellent written and verbal communication skills, confident dealing directly with clients and engineers.
• Excellent problem-solving abilities and a calm, proactive approach under pressure.
• Ability to manage and motivate a team while juggling your own workload in a fast-paced environment.
What We Offer
• Competitive salary, dependent on experience.
• Exciting career growth opportunities in a fast-growing company.
• Company events and a fun, vibrant work environment.
• Company pension for your future.
• Birthday off to celebrate!
• Yearly holiday increases because we value your work-life balance.
• Ongoing training to develop your skills and grow in your role.
• Access to a Private GP, ensuring prompt and convenient healthcare for you.
• Salary Sacrifice Scheme, allowing you to save money on key benefits while maximising your take-home pay.
Job Type: Full-time
Pay: £32,000 - £35,000 per year, plus a £1,000 joining bonus
