At a Glance
- Tasks: Support customers with developer services applications and provide guidance through various channels.
- Company: Join Southern Water, a company committed to excellent customer service and diversity.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Other info: Fixed term role until January 2027 with opportunities for personal growth.
- Why this job: Make a real difference by helping customers navigate their water connection needs.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role supports customers with developer services applications. It involves preparing application materials, assessing applications, and providing guidance to customers through phone and digital channels. The position is a fixed term until January 2027, 37 hours per week, hybrid (2 days per week).
Responsibilities
- Understand what developer-customers require and provide appropriate supporting material.
- Accept and reject applications in line with Southern Water procedures and Water UK Levels of Service.
- Create applications on behalf of developer-customers when requested.
- Manage developer-customer queries received via web portal, chat, telephone, email, and post.
- Provide key information to customers through web portal, chat, phone, email, or post to support the lifecycle of a DS scheme.
- Understand and process information provided on an application form.
Qualifications
- Excellent customer service focus, demonstrating patience and resilience when dealing with customers, maintaining a calm and professional manner at all times.
- Strong communication skills, with ability to adapt approach to different situations.
- Good persuasion and influencing skills with ability to handle difficult situations, using empathy for customers while adhering to company policy.
- Ability to present information to customers concisely, clearly and accurately.
Commitment to Diversity
We welcome applicants from all backgrounds, identities and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of identity, eligibility to work in the UK, a criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to successful completion of all pre-employment checks, including security vetting. Failure to meet required security standards may result in withdrawal of the offer of employment.
Water Connections Advisor-1 in Worthing employer: Southern Water
Southern Water is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to excellent customer service, our team thrives in a hybrid working environment in Worthing, West Sussex, where we encourage collaboration and innovation. Join us to make a meaningful impact while enjoying the benefits of flexible working arrangements and a diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Water Connections Advisor-1 in Worthing
✨Tip Number 1
Get to know the company! Research Southern Water and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing different scenarios with friends or family. This will help you feel more confident when handling queries and presenting information clearly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully dealt with difficult situations. This will demonstrate your resilience and ability to maintain a calm demeanour under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining us at Southern Water.
We think you need these skills to ace Water Connections Advisor-1 in Worthing
Some tips for your application 🫡
Understand the Role:Before you start writing, take a moment to really understand what the Water Connections Advisor role is all about. Think about how your skills and experiences align with the responsibilities mentioned in the job description.
Tailor Your Application:Make sure to customise your application materials for this specific role. Highlight your customer service experience and any relevant skills that show you can handle developer services applications like a pro!
Be Clear and Concise:When you're writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right place and shows us you’re serious about joining our team!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Water Connections Advisor. Familiarise yourself with developer services applications and Southern Water's procedures. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've provided excellent customer service in the past. Think of situations where you demonstrated patience, resilience, and effective communication, especially when dealing with difficult customers.
✨Practice Your Communication
Strong communication skills are key for this job. Practice explaining complex information clearly and concisely. You might even want to role-play common scenarios you could face in the role, like handling queries via phone or email, to showcase your adaptability.
✨Be Ready for Security Questions
Since the role requires background checks, be prepared to discuss your identity and work eligibility. Have your documents ready and be honest about your history. This shows that you’re organised and understand the importance of security in the role.
