At a Glance
- Tasks: Lead the Digital Corporate & Customer Application teams in delivering and improving Service Now.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Diverse workplace committed to innovation and long-term value creation.
- Why this job: Make a real impact on sustainability and service excellence in water management.
- Qualifications: 10+ years of experience in application delivery and strong team leadership skills.
The predicted salary is between 51750 - 63250 £ per year.
hackajob is collaborating with Southern Water to connect them with exceptional professionals for this role.
Worthing, West Sussex (Hybrid – 2 days pw)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: £competitive (depending on skills and experience)
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers.
The primary task of the Service Now Platform Manager is to lead the Digital Corporate & Customer Application teams across support, maintenance and project initiatives within our Service Now estate. This position is part of the Digital Corporate & Customer Leadership Group, and the incumbent will be responsible for defining, agreeing and delivering KPIs across Service Now. Deliver a team that can Deliver, Support & Improve the core capabilities of the applications.
Key Responsibilities:
- Lead the Digital Corporate & Customer Functional Team, ensuring alignment with key core strategies and roadmaps.
- Extensive (10+ years) practical experience working and leading application delivery & support teams within a hybrid working model (permanent, contract & partner resources).
- Excellent team leadership skills ensuring growth, succession & retention planning.
- Budget management and commercial acumen.
- Ability to both lead & support the delivery of a Digital Roadmap within Customer & Corporate Platform.
- Proven exceptional functional & business process understanding of Service Now.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Our Commitment to Diversity.
We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.
Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.
Service Management Manager - ITIL in Worthing employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that prioritises environmental sustainability and compliance. With a focus on employee growth, the company provides opportunities for professional development in the utilities sector, all while enjoying the flexibility of a hybrid working model. Join us in making a meaningful impact on water management and environmental protection in a supportive and innovative environment.
