Southern Water is seeking a Service Desk Manager to lead the day-to-day operation of the Service Desk in Durrington, Worthing, with hybrid working (minimum 2 days in the office). You will oversee 2 Team Leaders and 10 Analysts, ensuring high-quality incident handling and effective queue management for over 4000 users.
You will drive service improvement, partner with IT teams and stakeholders, and ensure compliance with security and data protection.
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