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- Tasks: Lead transformative initiatives to enhance customer services and drive change.
- Company: A leading utilities company focused on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and extensive benefits package.
- Why this job: Make a real impact in the water industry while prioritising customer satisfaction.
- Qualifications: Proven leadership experience and a passion for customer transformation.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 54000 - 84000 £ per year.
A leading utilities company is seeking a Head of Customer Transformation to drive customer-focused change. This hybrid role involves leading transformative initiatives across various customer services, managing key programmes that align with strategic objectives, and building high-performing teams. With a competitive salary and numerous benefits, this position offers an opportunity to make a significant impact in the water industry, prioritising customer satisfaction and operational efficiency.
Senior Director, Customer Transformation in Worthing employer: Southern Water
Contact Detail:
Southern Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Customer Transformation in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector, especially those involved in customer transformation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to interview, share specific examples of how you've built high-performing teams and driven customer-focused change in previous roles.
✨Tip Number 3
Research the company thoroughly! Understand their current customer initiatives and think about how you can contribute to their strategic objectives. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're genuinely interested in joining our team. Plus, it helps us keep track of your application better!
We think you need these skills to ace Senior Director, Customer Transformation in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Director, Customer Transformation role. Highlight your previous successes in driving customer-focused change and managing key programmes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer services and how your vision aligns with our strategic objectives in the water industry.
Showcase Leadership Skills: As a Head of Customer Transformation, we want to see your leadership style. Share examples of how you've built high-performing teams and led transformative initiatives in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real impact!
How to prepare for a job interview at Southern Water
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent initiatives. Understanding their focus on customer satisfaction and operational efficiency will help you tailor your responses and demonstrate your alignment with their goals.
✨Showcase Your Leadership Skills
As a Senior Director, you'll need to lead transformative initiatives. Prepare examples of how you've successfully managed teams and driven change in previous roles. Highlight specific programmes you've led that align with strategic objectives, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges in customer transformation. Think about past experiences where you've tackled similar issues and be ready to discuss your thought process and the outcomes. This shows your problem-solving skills and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for customer transformation or how they measure success in their initiatives. This not only shows your interest but also gives you valuable insights into their priorities.
