Southern Water is seeking a Senior Customer Experience Manager in Worthing, hybrid work. You will define and drive the CX strategy across all business units, leading a team of about 15 to deliver transformation programmes that raise customer satisfaction and reduce cost to serve.
Experience influencing senior leaders and managing cross-functional CX functions is essential, with knowledge of UK CX regulations and GDPR.
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Senior CX & Transformation Leader in Worthing employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that values innovation and collaboration in the heart of Falmer, Brighton. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities while working on impactful infrastructure projects that contribute to the community. The hybrid working model promotes a healthy work-life balance, making it a rewarding place for professionals seeking meaningful employment.
