At a Glance
- Tasks: Support customers with developer services applications and provide guidance via phone and digital channels.
- Company: Join Southern Water, a leading provider in the water industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and a fixed-term contract until January 2027.
- Why this job: Make a difference by helping customers navigate their water connections with empathy and expertise.
- Qualifications: Excellent customer service skills and a compassionate approach to inquiries.
The predicted salary is between 30000 - 40000 £ per year.
Southern Water is seeking a Water Connections Advisor in Worthing, West Sussex, to support customers with developer services applications. This role involves preparing application materials, assessing applications, and providing guidance via phone and digital channels. With a fixed-term contract until January 2027 and a 37 hours per week schedule, the position offers a hybrid work model (2 days per week).
The ideal candidate will possess excellent customer service skills and the ability to handle inquiries empathetically while adhering to company policies.
Hybrid Water Connections Advisor - Developer Services in Worthing employer: Southern Water
Southern Water is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a hybrid work model in the picturesque location of Worthing, West Sussex, employees benefit from a balanced work-life environment, comprehensive training opportunities, and a commitment to sustainability. Join us to make a meaningful impact while enjoying a rewarding career in the water services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Water Connections Advisor - Developer Services in Worthing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Southern Water on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Water Connections Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and developer services. We can even role-play with a friend to boost our confidence and ensure we showcase our empathy and problem-solving skills.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing how you would handle customer inquiries. Remember, they want to see how well we can guide customers through the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application materials specifically for the Water Connections Advisor role, making us stand out from the crowd.
We think you need these skills to ace Hybrid Water Connections Advisor - Developer Services in Worthing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application materials to highlight your relevant experience and skills. We want to see how you can support our customers with developer services, so don’t hold back on showcasing your customer service prowess!
Showcase Your Communication Skills:Since this role involves guiding customers via phone and digital channels, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language to reflect how you’d interact with our customers.
Highlight Your Empathy:Empathy is key in this role! Make sure to include examples of how you've handled inquiries with understanding and care in the past. We’re looking for someone who can connect with our customers on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Make sure you understand the role of a Water Connections Advisor and what Southern Water does. Familiarise yourself with developer services applications and the specific processes involved. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you've successfully handled inquiries or resolved issues. Think about how you can demonstrate empathy and adherence to company policies in those situations.
✨Practice Your Communication
As you'll be providing guidance via phone and digital channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if Southern Water is the right fit for you. You might ask about the team dynamics or how success is measured in this position.
