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- Tasks: Help customers find debt solutions and manage complex accounts.
- Company: Major water utility provider with a commitment to customer support.
- Benefits: Competitive salary, generous pension, 25 days leave, and wellness programs.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Prior collections experience and strong communication skills.
- Other info: Hybrid role offering flexibility and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
A major water utility provider is seeking a Collections Advisor for a hybrid position based in the UK. This role involves supporting customers with debt solutions, resolving complex accounts, and maintaining accurate records.
Candidates should have prior collections experience and possess strong communication and problem-solving skills.
The position offers a competitive salary of up to £30,000 per annum and a benefits package that includes:
- a generous pension
- 25 days leave
- wellness programs
Hybrid Collections Advisor: Solve Debt, Drive Impact in Worthing employer: Southern Water
Contact Detail:
Southern Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Collections Advisor: Solve Debt, Drive Impact in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for collections roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Remember, as a Collections Advisor, you'll need to demonstrate how you can effectively support customers with debt solutions.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Collections Advisor position. Plus, it shows you're genuinely interested in joining our team at the water utility provider.
We think you need these skills to ace Hybrid Collections Advisor: Solve Debt, Drive Impact in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your collections experience and showcases your problem-solving skills. We want to see how you've tackled complex accounts in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with debt solutions. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear, concise language will help us see that you can effectively engage with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor. Brush up on debt solutions and the specific challenges faced in the water utility sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your prior collections experience during the interview. Be ready to share specific examples of how you've successfully resolved complex accounts or helped customers find solutions to their debt issues. This will demonstrate your problem-solving skills and ability to communicate effectively.
✨Prepare Questions
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and the tools they use for managing accounts. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ensure you address the specific points raised. This will reflect your strong communication skills and your ability to engage with customers effectively.
