At a Glance
- Tasks: Respond to customer queries on social media and manage communications during incidents.
- Company: Join Southern Water's dynamic 24/7 Operations Control Centre in West Sussex.
- Benefits: Earn £27,000 per year plus a 15% shift allowance and full training.
- Other info: Enjoy opportunities for internal progression and a rotating shift schedule.
- Why this job: Be the voice of the company and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 27000 - 27000 € per year.
Southern Water is looking for an Operational Customer Service Associate to join our 24/7 Operations Control Centre in Durrington, West Sussex. This position involves responding to customer queries on social media and managing communications during operational incidents.
The ideal candidate will possess strong communication skills and a customer-focused mindset. Full training will be provided, and opportunities for internal progression are available.
The role includes working 12-hour shifts with a rotating schedule. Salary is £27,000 per annum with a 15% shift allowance.
24/7 Incident Communications Specialist in Worthing employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work environment in the heart of Durrington, West Sussex. With a strong focus on employee development, we provide comprehensive training and clear pathways for internal progression, ensuring that our team members can grow alongside the company. Our commitment to a supportive work culture, combined with competitive salaries and shift allowances, makes us an attractive choice for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Incident Communications Specialist in Worthing
✨Tip Number 1
Get to know the company! Research Southern Water and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to customer queries, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform in real situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace 24/7 Incident Communications Specialist in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use concise language and avoid jargon to keep it straightforward.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Be Yourself:Let your personality shine through in your application. We’re looking for someone with a customer-focused mindset, so don’t be afraid to share your passion for helping others and how you’ve done that in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Familiarise yourself with Southern Water's operations and values. Understand their approach to customer service, especially in crisis situations. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
Since the role involves managing communications during incidents, prepare examples of how you've effectively communicated in high-pressure situations. Think about times when you resolved customer queries or handled difficult conversations.
✨Be Ready for Shift Work Questions
Expect questions about your availability and adaptability to a 12-hour rotating shift schedule. Be honest about your flexibility and share any previous experience with shift work to show you're prepared for the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
