At a Glance
- Tasks: Support customers with developer services applications and provide guidance through various channels.
- Company: Join Southern Water, a company committed to excellent customer service and diversity.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Other info: Fixed term role until January 2027 with opportunities for personal growth.
- Why this job: Make a real difference by helping customers navigate their water connection needs.
- Qualifications: Strong customer service skills and the ability to communicate effectively.
The predicted salary is between 30000 - 40000 £ per year.
The role supports customers with developer services applications. It involves preparing application materials, assessing applications, and providing guidance to customers through phone and digital channels. The position is a fixed term until January 2027, 37 hours per week, hybrid (2 days per week).
Responsibilities
- Understand what developer-customers require and provide appropriate supporting material.
- Accept and reject applications in line with Southern Water procedures and Water UK Levels of Service.
- Create applications on behalf of developer-customers when requested.
- Manage developer-customer queries received via web portal, chat, telephone, email, and post.
- Provide key information to customers through web portal, chat, phone, email, or post to support the lifecycle of a DS scheme.
- Understand and process information provided on an application form.
Qualifications
- Excellent customer service focus, demonstrating patience and resilience when dealing with customers, maintaining a calm and professional manner at all times.
- Strong communication skills, with ability to adapt approach to different situations.
- Good persuasion and influencing skills with ability to handle difficult situations, using empathy for customers while adhering to company policy.
- Ability to present information to customers concisely, clearly and accurately.
Commitment to Diversity
We welcome applicants from all backgrounds, identities and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of identity, eligibility to work in the UK, a criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to successful completion of all pre-employment checks, including security vetting. Failure to meet required security standards may result in withdrawal of the offer of employment.
Water Connections Advisor-1 employer: Southern Water
Southern Water is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to excellent customer service, our Water Connections Advisor role in Worthing provides the opportunity to engage with diverse customers while enjoying a hybrid working model that promotes work-life balance. Join us to be part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Water Connections Advisor-1
✨Tip Number 1
Get to know the company! Research Southern Water and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling queries and presenting information clearly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully dealt with difficult situations. This will demonstrate your resilience and ability to maintain a calm demeanour under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Southern Water. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Water Connections Advisor-1
Some tips for your application 🫡
Understand the Role:Before you start writing, take a moment to really understand what the Water Connections Advisor role is all about. Dive into the job description and think about how your skills and experiences align with what we’re looking for.
Tailor Your Application:Don’t just send in a generic application! Make sure to tailor your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to show off your ability to adapt your approach to different situations.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Before the interview, make sure you understand the role of a Water Connections Advisor. Familiarise yourself with developer services applications and Southern Water's procedures. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've handled customer queries in the past. Highlight your patience, resilience, and ability to maintain a calm demeanour, even in tricky situations. This will demonstrate that you can handle the demands of the job.
✨Practice Your Communication
Strong communication skills are key for this role. Practice explaining complex information clearly and concisely. You might want to role-play common scenarios you could face as a Water Connections Advisor, so you can showcase your ability to adapt your approach based on the customer's needs.
✨Be Ready for Questions on Diversity
Southern Water values diversity, so be prepared to discuss how you can contribute to an inclusive workplace. Think about your own experiences and how they align with the company's commitment to diversity. This shows that you not only fit the role but also the company culture.
