Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer service in the water industry using innovative technology.
- Company: Join a forward-thinking company dedicated to exceptional customer experiences and inclusivity.
- Benefits: Enjoy perks like discounts, a car scheme, volunteering days, and generous leave policies.
- Why this job: Shape the future of customer service while making a positive impact in your community.
- Qualifications: Strong background in the water industry and excellent communication skills required.
- Other info: Full training provided; we welcome diverse applicants and value unique perspectives.
The predicted salary is between 29280 - 36480 £ per year.
Closing Date
2025-08-25
Job Title:Triage and Case Specialist Team Leader
Location: Falmer or Durrington office- hybrid working
Salary: Up to £36,500depending on experience, skills and qualifications
Are you ready to lead a team of talented case specialists, triage agents and capacity planners, shaping the future of customer service in the water industry through cutting-edge technology and exceptional leadership?
We are looking for a skilled and dynamic Triage and Case Specialist Team Leader individual to lead our new team. In this role, you will revolutionize our approach to resolving customer issues by harnessing cutting-edge digital technology and managing complex cases to enhance the customer experience.
To succeed in this role, you should have a strong background in the water industry and water supply networks, gained from previous technical positions. Excellent communication skills are essential to effectively lead and understand what creates an exceptional customer experience.
As the Team Leader, your primary focus will be to deliver an exceptional customer experience by leading a team that combines technical expertise with a customer-centric approach.
While familiarity with contact centre systems is a bonus, full training will be provided. Additionally, you will receive inbound customer enquiries, offering valuable insight into team performance and contributing to the continuous improvement of the Virtual Inspector role.
What\’s in it for You
As well as a competitive salary, we also offer an extensive package of benefits such as Perkbox discounts, a salary sacrifice car scheme, cycle to work scheme, two paid community volunteering days per year, enhanced maternity/paternity leave, death in service (4x annual salary), employer pension contributions of up to 11% and much more!
Do you believe everyone should be accepted for who they are? We do too. That\’s why we\’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.
Apply now to avoid disappointment – We appreciate that your CV might not be up to date. No problem, just upload what you have and add manually any new experience you gained since.
#J-18808-Ljbffr
Triage and Case Specialist Team Leader employer: Southern Water
Contact Detail:
Southern Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Case Specialist Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in customer service, especially within the water industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to innovation during interviews.
✨Tip Number 2
Network with professionals in the water industry and customer service sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership style and how you would manage a team effectively. Think of examples from your past experiences where you successfully led a team or improved customer satisfaction.
✨Tip Number 4
Research StudySmarter’s values and culture to align your approach with what we stand for. Showing that you resonate with our commitment to inclusivity and exceptional customer service can set you apart from other candidates.
We think you need these skills to ace Triage and Case Specialist Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Triage and Case Specialist Team Leader. Highlight your relevant experience in the water industry and any leadership roles you've held.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical background, communication skills, and any experience leading teams or managing customer service operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past roles to demonstrate how you can enhance the customer experience using technology.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Southern Water
✨Showcase Your Leadership Skills
As a Triage and Case Specialist Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating team members and resolving conflicts.
✨Highlight Your Industry Knowledge
Make sure to discuss your background in the water industry and any technical positions you've held. This will show your understanding of the sector and how it relates to customer service, which is key for this role.
✨Emphasise Communication Skills
Effective communication is essential for this position. Be ready to provide examples of how you've communicated complex information clearly to both team members and customers, ensuring an exceptional customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think about past experiences where you successfully resolved complex cases and be prepared to discuss your thought process.
