Technical Trainer (Wastewater OCC)

The Operational Control Centre (OCC) Technical Trainer plays a critical role in the ongoing development and capability building of wastewater Controllers following their initial onboarding at Southern Water. You will be responsible for delivering consistent, high-quality technical training and development aligned with individual career progression, while championing Southern Water’s core value of Always Improving. This role is key to building a highly capable, confident, and consistent Operational Control Centre team. You will directly contribute to improving performance, developing talent, and driving Southern Water’s ambition to be an industry-leading centre of excellence.

Key Responsibilities

• Design, implement, and manage tailored development plans aligned to individual needs.
• Ensure all employees operate consistently against established processes, training frameworks, and technical standards.
• Lead the continued development of OCC waste controllers post-induction, acting as the primary technical trainer to ensure they are supported in applying their skills in a safe, structured environment and building the confidence and competence required to work independently.
• Identify capability gaps, risks, and areas of limitation within the OCC, working in partnership with the OCC Waste Leadership Team to design and implement targeted training interventions to address them.
• Use insights from audits, performance data, and root cause analysis to drive focused training and improvement actions.
• Record, monitor, and report training outcomes to the OCC Waste Leadership Team using agreed metrics to ensure traceability and continuous review.
• Promote and embed Southern Water’s values across the OCC, fostering a culture of learning, accountability, and continuous improvement.
• Collaborate closely with the Continuous Improvement and Training teams to challenge performance, raise standards, and proactively identify and implement opportunities for continuous improvement across the control centre, supporting the ambition of becoming a centre of excellence.

What You’ll Bring To The Role

• A relevant Level 3 qualification (or equivalent), such as AET or Business Coaching.
• Strong knowledge of the wastewater industry.
• Experience working within a control centre, operations, or scheduling environment.
• A solid understanding of different learning styles and the ability to adapt approaches accordingly.
• Proven experience delivering training, coaching, or teaching (both 1:1 and group settings).
• Strong coaching and feedback skills, with the ability to support effective development conversations.
• Experience creating and delivering technical training materials.
• Excellent communication, presentation, and organisational skills.
• Strong time management and prioritisation capabilities.
• Experience establishing effective feedback loops to drive performance improvement.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional Information

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.