At a Glance
- Tasks: Support customers with developer services applications and provide guidance via phone and digital channels.
- Company: Join Southern Water, a leading provider in the water industry.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team environment.
- Other info: Fixed-term contract until January 2027 with great career development opportunities.
- Why this job: Make a difference by helping customers navigate their water connections with empathy.
- Qualifications: Excellent customer service skills and a compassionate approach to inquiries.
The predicted salary is between 30000 - 40000 £ per year.
Southern Water is seeking a Water Connections Advisor in Worthing, West Sussex, to support customers with developer services applications. This role involves preparing application materials, assessing applications, and providing guidance via phone and digital channels.
With a fixed-term contract until January 2027 and a 37 hours per week schedule, the position offers a hybrid work model (2 days per week).
The ideal candidate will possess excellent customer service skills and the ability to handle inquiries empathetically while adhering to company policies.
Hybrid Water Connections Advisor - Developer Services employer: Southern Water
Southern Water is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a hybrid work model in the picturesque location of Worthing, West Sussex, employees enjoy a balanced work-life dynamic while contributing to meaningful projects that enhance community services. The company fosters growth opportunities through training and development, ensuring that team members can thrive in their careers while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Water Connections Advisor - Developer Services
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Southern Water on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for that interview! Brush up on your customer service skills and think of examples where you've handled inquiries with empathy. We want to show them we can connect with customers just like they do!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our thoughts clearly and confidently, especially when discussing our experience with developer services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the Southern Water team.
We think you need these skills to ace Hybrid Water Connections Advisor - Developer Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application materials to highlight your relevant experience and skills. We want to see how you can support our customers with developer services, so don’t hold back on showcasing your customer service expertise!
Showcase Your Communication Skills:Since this role involves guiding customers via phone and digital channels, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language to reflect how you would interact with our customers.
Highlight Your Empathy:Empathy is key in this role! Make sure to include examples in your application that show how you’ve handled inquiries with understanding and care in the past. We’re looking for someone who can connect with our customers on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Make sure you understand the ins and outs of developer services applications. Familiarise yourself with Southern Water's processes and policies, as well as any relevant regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled inquiries empathetically and effectively. This will demonstrate your ability to connect with customers and provide the support they need.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would assess an application or handle a difficult customer. Practising your responses can help you articulate your thoughts clearly during the interview. Consider doing mock interviews with a friend or using online resources for practice.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the hybrid work model, or how success is measured in this role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
