At a Glance
- Tasks: Lead customer service teams to enhance efficiency and satisfaction.
- Company: Southern Water, committed to innovation and customer care.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Join a dynamic team focused on improving customer operations.
- Why this job: Make a real difference in customer experience and drive operational transformation.
- Qualifications: Extensive contact centre management experience and a passion for innovation.
The predicted salary is between 60000 - 80000 £ per year.
Southern Water is seeking a Customer Operations Director to lead their customer service teams, enhancing operational efficiency and customer satisfaction. This pivotal role involves strategic oversight of customer operations, compliance with regulations, and driving innovation in service delivery. Ideal candidates will possess extensive experience in contact center management and a proven ability to transform customer operations.
Hybrid Customer Operations Director — Transformation Leader employer: Southern Water
Southern Water is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee development. With a strong commitment to enhancing customer satisfaction and operational efficiency, employees benefit from comprehensive training programmes and opportunities for career advancement in a supportive environment. Located in a region known for its natural beauty, working at Southern Water not only provides meaningful employment but also allows for a fulfilling work-life balance.
